Nerds On Call - Nerds costs me big time, launches web assault against me
- by Anonymous Jan 22
- Review #: 378024
Nerds On Call
4906 N. University
61614
Peoria IL
1-800-919-6373
| Company | Nerds On Call |
| Location | Beaverton, Oregon |
| Category | Desktop computers |
| Views | 373 |
Its a long story that is in the web but to nutshel lit, a tech of theirs started to screw up my computer?.He was fired butthey say not just for my problem---there were others/.
They continued to work on and screw up even worse my data which resulted in years worth of info lost and a photo I needed to win a large personal injury lawsuit?. In a website similar to this one, I complained and they countered with half truths?. I replied to that and now they have taken a personal stance against me, even including me in their company blogs and ending with 'We are saying that he is a (derog accusations) but the only conlusion one can make is' These people do not care who they hire.. It took WEEKS to get my computer back and its still a shell of its former self with much lost info".
Now they want to go to web war with me to try and clear their name:.
Good luck,/.anyone who uses them. 2f27161
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of 7 comments
Marvin Von Renchler
May 07 from Beaverton, Oregon
nerdsoncall
May 07 from Watsonville, California
Your complaint has been settled, we have discontinued business with you. We will defend our reputation against any attack. Your are entitled to your opinion, and we are entitled to ours. We treated you with respect, compassion and empathy. We worked with you for eight months to make you happy. Your problem was self inflicted, yet you continue to blame us. We're sorry you still feel the need to try and bully us. We have done everything in our power to help you. I hope you find a computer repair company that satisfies you.
Anyone else who reads this feel free to scroll down the comments, there is a link to a blog post where we offer all of the information about Marvin Von Renchler.
Cedonulli
1 day ago from Beaverton, Oregon
nerdsoncall
1 day ago from Beaverton, Oregon
I share your frustration with this ongoing saga. However, as long as you feel the need to post about us, we will continue to defend our reputation. It is not our policy to treat you with disrespect, or unkindness, despite your propensity to insult, demean, and threaten us. We understand your frustration. Unfortunately, you are the architect of your own misery.
Every statement you have made in your complaints have been addressed in our blog post. You continue to rehash your recount of the transaction, we respectfully disagree. We have done all we can to help you, if you chose to continue to blame us for your situation, it is certainly your right, if not your predisposition. I will not take your bait and call you names like liar, scammer, or con-artist. I simply think your perception of what happened is tainted by your ignorance of how R.A.I.D. works, and your intolerance for any viewpoint other than your own.
In short, if you wish to post on every website on the Internet how horrible we are, and how we treated you scandalously, it is certainly your decision. We will follow you, and post our thoughts and recollections of the events. When we are unable to comment, or when we have more to say, we will make blog posts and tell our side.
There is a reason beyond pride that fuels us. On a weekly basis, we service over 1,000 customers. In the year since we fixed your computer, we have serviced over 50,000 customers.... Show more
Marvin Von Renchler
May 07 from Beaverton, Oregon
nerdsoncall
May 07 from Beaverton, Oregon
Nerds On Call doesn’t just give good customer service; we give exemplary customer service. We will do anything to make a customer happy. The following story ranges eight months. In it we repair Marvin Von Renchler’s computer multiple times.
In April 2012 Marvin Von Renchler tried to speed up his own computer by removing items in his computer’s registry. During this process he accidentally breaks his computer, and brings it to a local computer repair store. Unfortunately, they were unable to fix his machine, so he called us. We recover his data, reformat his hard drive and reinstall his operating system. We return to him a perfectly working machine. He is so happy with our service he tries to tell everyone he knows how great we are. Three months later during a follow up call Marvin Von Renchler tell us he’s having a problem opening some JPG files on his desktop. With some investigation we determine the issue is he, or someone else, attempted to set up a R.A.I.D. on his machine, virtually destroying his data. We spend the next few weeks rebuilding his data bit by bit. We recover most, if not all, of his data, reformat his hard drive, and reinstall Windows. We don’t actually charge Marvin Von Renchler for the new work; instead we work on the machine for free, in order to provide awesome customer... Show more
Cedonulli
1 day ago from Beaverton, Oregon
Showing 1-7 of 7 comments
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