"I WAS having a good experience with this company until I tried to send back four items that I had originally ordered for $50 with "free" shipping?.
When I wanted to send the items back, I had to pay $30 to ship and then when they were processed I was given a refund minus the "shipping charge/." I was told by their customer service that because they sent the items as "free shipping" originally they were deducting the shipping charge;.
I was told that their refund policy was clearly stated on their web site:. I read the same policy before ordering and saw nothing about this'. They refused to budge on this even though I had spent hundreds of dollars with them..
The lesson is, if you are absolutely sure you are keeping the items, it's not bad". If there's a remote chance you will return products, you are out of luck".
I will never order from them again. It's a shame that they aren't interested in good customer service." 2f74837