Don’t ever call or hire this company. They are incompetent. The bottom line is I spent $569 to clear a clogged kitchen drain that ran freely for only one week! Here is my story:

On a Saturday of a four-day holiday weekend our kitchen sink became clogged. These things always happen on a weekend. Knowing our regular would not be available, I postponed my call until Monday morning. However, that day was also New Year’s Eve, and our plumber had decided to also take that day as a holiday. Not wanting to wait two more days, I called Mr. Rooter.

Mr. Rooter arrived within two hours with a price book showing their listed service fees. To auger the drain, it would cost $213. That seemed high, but we were in a bind, and it was a holiday. The plumber spent three hours to no avail. He said that he would have to go to step 2 – the process. This would cost an additional $469 for the specialized equipment to scour every sewer line in the house. The guaranteed that this would completely clean all of our pipes.

When I complained that I had already spent $213 for no positive results, he talked to his boss who lowered the price to $100. Again in a bind, I authorized the service for the next day. The plumber had problems getting the small water jet hose far enough into the vent on the roof to get into the main sewer line. He would have flooded the kitchen if I hadn’t yelled for him to shut down the machine. Instead of pushing the clog down the sewer line, the water was backing up into the sink.

After working for another three hours, he finally was able to (partially) clear the grain. Water was running freely. Unfortunately, one week later the drain was clogged again. I called the Mr. Rooter plumber to inform him that the drain was clogged again, and he started talking of additional options for more money.

So then I called my regular plumber, and for $95 he totally cleared the drain in one hour. We decided that the next time our regular plumber is unavailable; we will visit friends or stay in a hotel for a couple of days. It would still be cheaper than calling Mr. Rooter.
311b83e

• sewer line
• regular plumber