Monitronics - Problem cancelling, Conned into contract, Bad Business
- by Becki Reece Oct 04, 2012
- Review #: 349522
| Company | Monitronics |
| Product / Service | alarm monitoring |
| Location | Salt Lake City, Utah |
| Category | Home Security |
| Views | 253 |
$1439
I signed up for an alarm system after I was promised to have a $50.00 visa card if you buy $100 in groceries and $100 in gas every month, you would get it every month totaling $1,200?.So I send in my first rebate to the company, and a few days later I receive it back as "unable to deliver"/.
Apparently the center that processes the rebates took the money and left? My Free travel|. So there I was stuck with a 3 year contract, that would end on 09/21/2012:. I paid the entire 3 years, called them to cancel on 09/05/12, and sent a letter:.
On 10/02/12 they took another month's payment, I called and they said even though I called and they knew I wanted to cancel, they never got my letter/.
Thanks to total recall, I recorded all of my conversations with them, and would like to contact Get Gephardt about this matter, because now when I sign in, it shows I owe them $59!.84, and apparently this mike guy I spoke with on 10/03/12 can cancel my account, so now it is supposed to be cancelled!.I don't trust them though, especially after all that I have read about the cancellation problems on this site. 2f8e8cb
Dec 14, 2012
Dec 18, 2012 from Dallas, Texas
Thank you for taking the time to notify me about your concerns with your service. I have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please accept my sincere apology for any trouble or inconvenience we have caused you. Again, I really appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain you as a satisfied customer and I will love to get this issue resolved for you.
I can be reached at 855-299-2081 from 8:00am-7:00pm Central Time Monday through Thursday and Friday 8:00 a.m. to 5:00 p.m. If I am unavailable, please leave a voicemail message so that I may return your call promptly.
Thank you,
David Sodiende
Executive Response
Nov 02, 2012
David Sodiende
Executive Response
Nov 01, 2012
Oct 06, 2012
Oct 06, 2012
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