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Monitronics - ISI-Monotronics

  • by   Feb 19
  • Review #: 386114
CompanyMonitronics
Product / ServiceISI Alarms
Category Home Security
Views54
Monetary Loss
$135
 

When my security system was put in I signed a paper which I thought was saying I got the equipment.I lost my job and I can't afford the payment. When I called and asked them to cancel the acct., and come get the equipment they said it didn't matter if I cancelled or if they came and got the equipment I was under a contract for 6 years and even if I cancel I still have a contract to pay every month.They call my cell phone at least 5 times a day. Itell them the same thing I'm not working,you can't get what I don't have. 304a291

 
 
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BusyBee BusyBee
Mar 23  from Tampa, Florida
Remove their equipment, take a CLEAR photo of all of it, pack it up and send it back to them by certified mail. Contact your bank or whoever does your payments and tell them that you have returned the equipment and are no longer authorizing payments to them. They will send nasty-grams and warnings, put you in collections, and all that. But, when you go to court, have all the documentation, your lay-off notice, the certified receipt, and let it lay out. They may get a judgement against you but like so many "judgements" it's just a note and they still can't squeeze blood from a turnip.
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executiveresponseteam@mon executiveresponseteam@mon
Feb 20  from Dallas, Texas
Thank you for notifying us of your dissatisfaction, I am sorry to hear that you had an unpleasant experience with us. My name is David Sodiende with the Corporate Office of Monitronics and I will like to speak with you regarding your experience. Please contact me at 855-299-2081 or e-mail your account information to executiveresponseteam@monitronics.com. It is my goal to retain you as a satisfied customer and I will love to get this issue resolved for you.
Thank you,
Monitronics Cares
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