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Monarch Dental is a licensed dental office working as part of the Smile Brands network of dental offices, which is the largest supporter of general and multi-specialized dental clinic groups in th...e USA. Its is unique and innovative model in the whole dental industry and it has licensed medical stuff. Monarch Dental was acquired by Smile Brands Inc in 2004 and since than it has been delivering dental services competitively within local market. Its main slogan says Smiles for Everyone and it determines the whole dental practice: less time on the administrative, marketing and financial aspects of the dental practice, more time to customers satisfaction. Show more
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Seems like this is an on going scam with Monarch Dental. I switched insurance companies....made an appointment with Monarch Dental in Arlington..off of Pleasant Ridge, Customer service very friendly, receptionist at office just as friendly....The first person I saw was X-Ray's...went off without a hitch...then someone comes in and tells me they are going to do some measurements on my teeth....1-3...
I made an appointment for my annual exam and cleaning. Had to wait, but it wasnt more that 30 minutes. Admittedly, I have a small mouth but the taking of x-rays literally made me cry and vomit..gagging me at least 6 times. Dentist was ok, she was there for 5 minutes at the most. I then expected hygenist to come in for the cleaning but no, it was the finance lady, coming in to tell me that I...
Arrived early to my appointment and they said that I did not tell the insurance company that they would be my dentist. Resolved this issue within 5 minutes. Then waited for an HOUR before someone came to get me. Someone came in after me and left before I did. That should have been a huge red flag. When they finally saw me, all they did was take x-rays and then they didn't even clean my teeth!!!...
Staff sucks from front desk into every exam room to the doctors. Assistant constantly taps on the leg of the chair while you are getting work done, They try to charge you for things you don't need to get more money from you outside of your insurance coverage. Every exam rooms water dispenser leaks all over your face each time they use it. Hasn't been fixed in our 2 months. Results of work...
I hate this place!! It's given me severe anxiety about going to ANY dentist because I can't shake the feeling that they're going to force more work than needs to be done. It doesn't help that the dentists and receptionists are consistently rude and condescending. I know my teeth are less than ideal, but their treatment is always SO aggressive; I don't think I've ever gotten less than a root...
I had a surgery scheduled at monarch dental, I had to sit through the pain of getting anesthesia injected in to my gums only to find out that the dentist didn't order the right kind of material to complete my procedure! As a specialist, that's something he should've checked BEFORE giving me the anesthesia. Well he proceeds to tell me that he cannot do the surgery that day and I get rescheduled!...
I was given an appointment for 730 I arrived at 715 only to find out they do not open til 8 supposedly, they did not open til 810 then I was made to wait til 9 before I got to see anyone who brushed me off charged me 29 dollars for nothing and told me they would call me for my next appointment it has been 3 days and I am still in pain I have called twice for another appointment and they keep...
Its been a month or so when I found out that Monarch electronic billing stopped drafting my kids Ortho payments. Immediately, I contacted Ortho and resubmitted my paperwork. Apparently "a disconnect" happen in corporate. Either way Im the one that has been calling the office to make sure everthing is in place and we have no issues. Once again the account didnt draft on the 20th as requested and...
I was a new patient at monarch dental and my experience was a waste of time,money ,and gas ! The wait time was extremely long and Im a patient Person but waiting over an hour in the lobby is rediculous especially when the appointment may take an hour ,so I've been told . The staff was was nice but after waiting so long the staff let me know that the dr. Had not made it in ! I was in so much pain...
I went to monarche for dentures to be made first the doctor looked at my teeth and shook his head in disgust and never said a word went several times for impressions and they could never get them to fit right the last time I thought they were going to pull my teeth out to get the impressions out of my mouth the nurses were great but I cannot stand the doctor not friendly and when I told them they...
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