MoissaniteCo - Shoddy Product
- by mrspenguin Feb 07
- Review #: 382515
| Company | MoissaniteCo |
| Location | Spruce Grove, Alberta |
| Category | Weddings |
| Views | 28 |
$1500
I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was straighter, but still looked sloppy. Unfortunately, in my excitement at having the ring come, I had given it a quick once over and taken the tag off (meaning I could no longer return it)?.
Fastforward a couple months and the band of my ring had started to warp/. Upon contacting the company, I received no response, so I posted on a couple boards that I had seen the owners on:. They basically bashed me, told me it was my fault and they would not be held liable for this". The company told me that I should've known that purchasing a ring with such a thin band made out of palladium, I should've expected it to warp and I should've done my research|. As a matter of fact, I did do my research, however, I am by no means a jewelry expert and I expected a company to stand behind their product and only offer products that could withstand more than a couple of months or normal wear;.
Today I took my ring to a local jeweler to see if they could fix the warping:. He showed me the ring under a microscope and showed me some lines that I had noticed before but not paid much attention to - he said that was evidence that the ring wasn't poured correctly,.
So MoissaniteCo...want to try telling me this is my fault too? Or maybe you could stand behind your product for once? It's disappointing that I've had such a bad experience, because I know others LOVE their rings. However, the more I try to get my experience out, the more bad reviews I'm finding...
2f51f4a
MoissaniteCo.com
Feb 15 from Las Vegas, Nevada
Sorry it didn't work out.
Have a nice weekend.
MoissaniteCo.com
Feb 15 from Las Vegas, Nevada
This is one of a number of complaints she has posted online on multiple websites, multiple times, over the space of several years. We felt that it was a reasonable request. Nevertheless she declined it outright.
Faint lines on the inside of the band would be nothing more than polishing marks. The only potential issue would be porosity (but this is not what the jeweler indicated). Therefore I believe the jeweler likely simply didn't want to repair the damaged ring as most jewelers will not lest they be responsible for it going forward ("you fix it, you own it").
We wish she would have taken us up on our offer to replace the band, but unfortunately she did not.
mrspenguin
Feb 15 from Spruce Grove, Alberta
I'm also not sure why it was considered acceptable for you to offer to repair the ring in exchange for my agreement to not post about my experience. Like it or not, that's the beauty of our countries - free speech. As we are living in the 21st century, I try to leave reviews (good and bad) on products, services, etc., as this is a big factor when I choose who to give my business to. Unfortunately for MoissaniteCo, as much as I wanted to, I could not (and would not) leave a good review. You can bet I will continue telling others of my experience (online and in person), regardless of whether you continue seeking out my reviews and trying to dispute them.
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We have included return instructions below. If you would like to send it back, and we will replace the band free of charge. But we want you to know that we are doing this out of kindness, and we want a promise from you that if the band or ring gets damaged again in the future, that there won't be any future negative posts and... Show more
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