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Mike Thompson RV is an RV retailer in Santa Fe Springs, Irvine, California, Traveland. The company was founded in 1972 on a 2 acre freeway location in Santa Fe Springs, California. Today Mike T...hompson RV has three freeway locations with a drive-by traffic count of over 680,000 vehicles per day. Mike Thompson RV offers Diesel RV's, Gas "Class A" RV's, "Class B" Motorhome Vans, "Class C" RV's, Fifth Wheel RV's, Toy Haulers, Travel Trailer RV's, Camping Trailers, Pre-owned Motorhomes, Pre-owned Towables. If it is necessary, Mike Thompson RV provides financing service as well. Mike Thompson RV has 5 convenient locations: 1 location in Santa Fe Springs, 2 locations in Fountain Valley, 1 in Colton, and 1 in Cathedral City. Show more
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June 06, 2013 Mike Thompson's RV - Sante Fe Springs 13940 E Firestone Blvd Santa Fe Springs, CA 90670 On April 17, 2013 I purchased a 2013 Keystone Raptor 377 SE from your Fountain Valley location. Your Manager told me that you needed 4 days to clean and prep the vehicle and he would deliver it to me out of state in Arizona. The vehicle was delivered to my residence five days later. Upon my...
I bought my new high end travel trailer from Mike Thompson RV in Colton, dealt with a new salesman Jeff. Nice guy, not super informative yet about trailers but a hard worker. Gave them a small deposit and two weeks to prep the trailer as we had found a dozen or so things that needed fixing/repairing ect. They assured me the trailer would be in top notch shape with no problems. I told them...
Bought a $53k fifth wheel on Sunday. Sales said they needed four days to prep it. When they delivered It, it was in the same condition as on Sunday. No remote to the tv, no dump hose, cushions that are faded. I faxed them my issues and they refuse to call me. This outfit doesn't know customer service. Take your money elsewhere. I faxed my grievances but no reply. Carpet was dirty, someone had...
We purchased a 2013 RV here back in November. We were promised some things would get fixed/taken care of. After nobody from their "amazing customer service" team that they claim to have on their website would return our calls, I escalated it to the service manager. John Thompson (assistant service manager) assured it would get taken care of. Well another month has passed of their "amazing...
Found numerous factory defects on new purchase trailer. Made arraignments to bring trailer in Tues 12,svs dept to call the day before for details.No call.Called svs dept voice mail,called sales person.Made another appt Thur 14 will be contacted by Jim, no call only voice machine.called Friday 15, talked to sales person, stated svs dept aware will be contacted Monday 18. Monday 18, made 3 calls...
We took our RV to 2T's auto repair to find out why generator wouldn't run and they told us it was a fan belt. We then asked Mike Thompson RV service center and they told us it did not have a fan belt. It would have cost us Approx $400.00 to have it fixed at 2T's however we thought since Mike Thompson was in the business of RVs they knew more and it would be better. Well $1075.00 later IT'S A...
Took motorhome into Mike Thompson, Fountain Valley for recall on refrigerator, oil change on generator, and readjust slide topper that malfunctioned two days before. Laura the service writer said maybe all the topper needed was a bracket kit as they looked bent. Wen I went to pick up the motorhome the fabric was all shredded and rolled up, the generator had a broken knob on it and the new...
Dear Fellow Consumers, I wanted to mention on behalf of "potential" customers of Mike Thompson's RV, to keep in mind, as you review these lists of complaints (and, it's good that you are doing your homework!), there are probably many others, who, much like myself, have something positive to say. My first experience at the dealership was more than 10 years ago. That's when I bought my...
Due to a lack of competence in knowing how to properly do their jobs, Ron A. (Finance Department) Bob B. (Finance Manager) John B. (Sales Manager) and Jordan B. (our salesman) all collectively and entirely ruined our purchase agreement. I thought that D LOT used-car salesman were the absolute worst people to work with in sales until I walked onto Mike Thompson's RV lot. Their hardened (here...
Watch out for deceptive practices in closing sales - - we agreed to a certain price for purchase, but we were then "upsold" on several additional costs, NOT what we agreed to. We were told our contract contained a certain price, and when our financing came through, it was $4,000 higher than what we agreed to; we were told "too bad, you signed the contract." They had no interest in remedying the...
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