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Midnight Velvet was founded in 1987. The company deals with fashion apparel, accessories, and shoes, glamorous jewelry, fragrances, bed and bath items, exotic home decor, gifts and collections. The de...dicated team of artists, designers and fashion merchants is constantly traveling to the most exotic destinations in the world to find the right products. Midnight Velvet also offers to use the advantage of Choose 'N Charge credit plan that lets the customers get the best of Midnight Velvet without waiting. Low monthly payments make it all possible. Other benefits of Midnight Velvet include Wish Lists and Gift certificates. The goods may be returned within 60 days. Show more
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8/16/2013 Dear Customer Service: I purchased the lounger sofa bed from your online store, and have since moved. I can't figure out how to put it together again. I also may be missing a few of the screws. Is it possible to get a kit of screws and assembly instructions for this sofa? Thank You, K. B. ------------------------------------- 8/18/2013 Thank you for contacting Customer Service. We need...
I ordered what looked to be a very pretty tank top and little cover. It was $90.00 AFTER a discount! Plus another $17.95 for shipping! When I received it, I was pretty disappointed in the quality, so I returned it. Since then I have received two bills and still NO credit. And on top of all that I have to pay the $17.95 shipping to me and another $7.95 to ship it back. That is CRAZY!!!!! How is it...
Midnight Velvet is a scam. They don't give you correct information. I ordered as a new customer and they took the entire amount out of my account instead of monthly payments. They need to get people who speak english and can explain to new customers about the company. Very dissapointed, I will never order from them again. I will get my money back! Why do I have to enter 100 words when I just said...
I recently received two catalogs from this company, the 2nd being a "Pre-Selected Catalog and I was supposedly pre-approved for a $400 credit line, so I decided to order a pair of their $59 shoes. I waited patiently to hear from them and today I received a letter informing me that my credit was denied as, "we were unable to verify certain information in your credit line." I have credit with...
OK so i needed a new dress before mothers day I ordered one dress and one suit was sent the request for the deposit and i promptly paid it.however the one dress shipped and the suit said it would not be sent til July so I called customer service the lady told me I could swith the $179 suit out for something of the same value since I had already paid my deposit on that item she canceled it and...
I liked a purse of purple and turquoise and the bright "reptile print". I hate searching through a purse to find things and liked the organization. My son likes the outside pockets to use as I do not allow him in my personal belongings, he is 12. Upon receiving it...HOW CHEEZIE; FOR $73.90 TOTAL? The stitching is uneven & doubled, overlaid, with threads hanging off. Upon opening, reeks of...
I tried to order an item ( vx35276 Red or Purple "Must have Suit) Purlpe/Red. I asked the attendant if I could have the top in one size and the bottom in another size; my body is smaller on the top and larger hips. She said I had to purchase the same size for both pieces. I blieve Midnight Velvet is a fine company that tries to do their best to please their customers. I have purchased items...
I, purchase a dress for a church banquet 2_16_13 .I filing a complaint because i been purchasing clothes from this company for years This is the first time i have file a complaint. The reason i complaining is the dress cost one hundred and eighty-nine dollar plus tax. When i put the dress on the zipper broke this dress cost to much money to spend on a cheap plastic zipper. I am very...
I called to make a payment, which I did on the automative system. But I wanted to talk to some one about having my payment taken out through the automatic payment service, but I couldn't understand the person which was a (man) And I told him I couldn't understand him I ask him was there some one else I could speak to I ask him his name, he just put me on hold and never did come back to...
Wow, I am glad I didn't read those reviews a couple of years ago. I have been a customer for some time now and I have never had any of the problems in these complaints. I have had one return and it went very smooth with no hassle. I am really big on customer service and understand people getting so upset. I hope your issues have/will be resolved. More than likely, the more skilled staffers...
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