I had to change a reservation & discovered too late that the wrong time got entered. I tried again, this time canceling the reservation & making a new one (I didn't notice the "edit" or "change" option this 2nd time). No flag went up, saying "If you cancel this ticket, you won't get a refund & you won't be able to apply the price to another trip." I've now paid for 2 trips & have...

• wrong time
• payment company

I booked my daughter a round trip from Austin to Dallas-Ft Worth for the Mother's Day weekend. Their website seems professional enough and easy to navigate so I created an account and paid for the ticket which generated a confirmation number. However, I never received an email of the transaction which I found annoying. Incredibly, I later found out that once you book the ticket, there is...

• Junk4um
• confirmation number
• Bus stop

My bus was due to leave Chicago at 11:30 but the bus didn't arrive until 12:50 Then the bus driver and his help spent 30 minutes arguing with a disabled woman who was clearly in the wrong. The bus finally pulled off at 1:20 only to drive 15 miles and turn around. The driver went the wrong way and we had to go back. He then stated he was upset and having a bad day that he should...

• bus driver
• disabled woman
• wrong way

I used to be a frequent rider (from Montreal-Toronto) on the megabus. I had no problems riding the bus. I took the bus at least once a month. Well, all that changed with that one experience. My trip was schedule from 5:30pm and arrive in Toronto at 12:00am. I usually arrive early to get a good seat on the bus, and I got the seat in the front on the doubledecker, everything was...

• Assaulted and Robbed

I have never experienced such poor customer service. I needed help finding a reservation confirmation and I got the rep from ***. After waiting 20+ min to speak with someone I finally got the wicked witch. As I'm trying to explain my issue to her, she keeps cutting me off to ask for info that I don't have. I was trying to explain that she would need to search via...

• Wicked Witch of the West

On the day that I was supposed to ride the megabus I became ill with a migraine headache and could not travel. I called megabus and the clerk told me I was in the 24 hour period. Another rep told me to send an email. I sent an email to inquiries@megabus.com as instructed by the rep. According to megabus they would answer my complaint in 5 days it has been over a month and I have not gotten a...

• Paracetamol
• Headaches
• Menopause

This is my first time using this bus service for my son I purchased 2 tickets within 24 hours and wasted 62.00 total and was told there was nothing that can be done I think that is so unfair I didn't ask for money back I ask can he get on another bus and was told by a supervisor no I will like at least one of these transaction return on my...

I purchased a round trip ticket on 2/15/2013 for 172.50. When I needed to reschedule the dates to a later date, I couldn't because Megabus at the time only allowed you to reschedule up to 45 days out and only up to 3 times and charges $1 each time you reschedule. I emailed them, which took 5-7 business days to respond and the response was very unpleasant. I was locked out of the system when I...

• Customer service
• United States
• Need

My luggage was lost in Megabus and I wrote to report. Only the first time was responded by Jasmine and all responses were from auto-reply. 10 days passed but nobody and no contact reached to me. I called many times to megabus but the representatives directed me to a number that is "no service". I wonder how to contact Megabus for loss and found. From Megabus...

• Writing
• 2007 singles
• Debut albums

I purchased two tickets to visit my son in NC. I was suppose to arrive @ Union Square, Washington, DC @12:00pm on Sat. March 23, 2013. My next megabus connection was at 12:45 pm. Well, we arrived in Union Sq@ 1:20pm. The only bus after the 12:45pm was 11:00pm. I was totally pissed. The Best choiceor us now was to rent a car and drive the rest of the way. We paid...

• Truck
• United States
• New York City