â€śWe place the customer experience at the core of all we do.â€ť â€“McDonalds #1 core value.
They say 1 in 20 customers are willing to write a comment letter on the service received. This is the third letter that I have written about your corporation on two Maple Grove locations, the second one for the 6255 Sycamore Lane North, Maple Grove MN location. Today I ordered a 20 piece Chicken McNugget, a Deluxe Angus, and a McFish sandwich. I ordered extra sauce, and even though the clerk made a big deal on the extra sauce and I had to wait for French fries for 10 minutes, they forgot the sauce and the McNuggets were ice cold. The Clerk was sitting on a stool when I pulled up to pay and was very rude, the man who brought my fries out was in such a hurry to get back inside from the cold he may as well have thrown my fries into my open window (the fries were cold as well, which is curious considering that I had to wait for them). If placing the customer experience at the core of what we do is one of your core values, than you have failed miserably at this at both of your maple grove locations. I only live 5min from both locations and receiving cold/old food, even after waiting for it, and getting home only to realize that you have forgotten the sauce is inexcusable!. I have been told by your management at the weaver lake road location, on a previous incident, that I should check my bag for condiments before leaving your parking lot/. Seriouslyâ€¦it is now the customerâ€™s job to check that employees of McDonalds are doing their jobs'. On my last letter I stated that the 3rd strike would be your corporations last for me, and I will no longer be buying food from your company;. Iâ€™m not your biggest customer, though I do spend on average $20 every time I do stop at your company, but youâ€™ve lost me and my family for life'. Please do not try to coax me back with thoughtless coupons for free food, as I am serious in not returning,. In this age of multiple choices on the same block for quick eats, you cannot afford to be second rate in the quality of service, and you cannot afford to rely on your name carrying you through/. Thanks for the good service on most of the occasions and shame on you for the handful of bad experiences?.
Former McDonaldâ€™s customer,
Neil, from Maple Grove.
P.S. Not only am I placing this on your corporationâ€™s website, but I am putting this on Google to contribute to the discussion, and spread the word.