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The Mattress Firm Company was founded in 1986. Originally it was a single store. At present time the company's headquarters is located in Houston, Texas. Nowadays Mattress Firm is one of the large...st specialty bedding companies in the world. Among the products offered by the Mattress Firm are mattresses, head boards, sheets, pillows, cushions, frames, futons, rugs, day beds as well as accessories. It operates up to 500 locations throughout the United States. In the year 2002, Mattress Firm was sold to Sun Capital Partners Inc. Later on, in January of 2007, Mattress Firm was bought by J.W. Childs Associates LP. Show more
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Mattress Firm will NEVER do a price guarantee when it really counts. I used to work as an Area Manager for Mattress Firm and the "We'll Beat Any Price or It's Free" guarantee is nothing more than a gimmick to keep uneducated consumers from shopping around. The reason they will NEVER honor the price guarantee is simple. If you take a walk around any of their showrooms you will find the word...
I have i bought Sealy beds in the past and had good luck until now. I purchased new Sealy laurinburg at Mattress firm S'side BLVD Jacksonville, Fl on 05/27/2013 was told by the Asian saleswoman that I had a one year satisfaction gaurantee. She said that I could pick up the mattress the following week at the Daytona Beach location since her store could not get one from the warehouse. After about...
Bought a mattress and day before delivery stated was not in stock so they upgraded it. (Not a bad deal)...Well this mattress now has issues of sides collapsing and indentations in mattress. Claim guy came out and was hesitant on replacing when it was obviously defective. So I then call sales person to have equally replaced for same exact model and tells me an $80 fee is due. They state they...
I can't tell anyone where to go. But I did my homework and found a mattress for $900 that was selling at MF for $3000. MF manager checked the site, fidgeted around and said that if he sold it to me for that much, he'd take a loss (as if their losses were my concern.) Basically would not sell me the mattress at the price I found. He also came out and told me that the $300 dollar gift "with...
We bought a queen size bed for my daughter's room and within a few months, it began to sag where she sleeps. We have rotated it (you can't flip it) and the opposite corner on the other side sags now! Terrible mattress! I called to ask about the warranty and they tell me we bought a floor model so it's not covered. After seeing a YouTube video of a Nashville TV station busting the Mattress...
We spent $1200 on our mattress which started to sag a month later. We contacted the mattress firm in Slidell, La and they told us they would bring us a new one. After three delivery dates that they refused to keep!! We contacted the managers again who said that our area required a special truck!! So it took a month for them to realize this??? We want nothing to do with this company ever again!!!!...
Do not under ANY circumstances do business with mattress firm!!! I came to terms with the store in independence mo. And when I did I was told that the mattress would be delivered on the following Tuesday and they would call me before delivery. I called them back at 3 pm as I was told delivery would be between 10 and 2. When I called I was told that the drivers had been there and left. They told...
I bought a mattress from Mattress Firm on 12/18/12. I paid $459 for the mattress and $90 for the box springs and $68.99 to have it delivered. Total $639. A few months later, the mattress started sagging and the box springs were making a crunching noise. I filed a claim and only received $402.60 back and I had to pay $79.99 to have a new mattress delivered. Why should I have to pay an additional...
Mattress firm delivered a sanitized used mattress to us when we paid for a brand new one. We had purchased the mattress with Mike at the store located on kurkendahyl and 1960. We paid $2500 for a brand new mattress and box spring. At first Mike told us they did not have the mattress in stock so we may not be able to get it the next day. Mike said he hopes it comes in because it is the end of the...
Service was horrible. I made my order through a chat agent called "happydonna." She seemed friendly and nice and was keen on helping me with my questions and placing my order. I made it clear to her that I do not have a bed and that I do not have anything for her to haul away. She kept asking me if I wanted to buy a bed frame and at first I told her no, that I wanted the mattress only. She kept...
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