daughter gave me a for made appt.for facial told the lady on the phone how much i had on the card she put me down for a dual facial and message being my first time didnt really know what a dual was so i said ok didnt know i would have to pay the difference when i got there so i explained that i didn't have the difference to pay so the lady was...

• Gift card
• ok didnt
• reservation didnt

They did not tell me that when I signed my it was for a year. When I called to cancel they told me to come in and then when I got there told me I couldn't cancel for another six months. When I was finally allowed to cancel they told me I had until June to use my . When I called to schedule a May massage I was told my account had been...

• HORRIBLE CUSTOMER SERVICE
• membership contract

I booked an and could not make it to the location in time due to . They still went ahead and charged me for the service without any consideration even. I asked them if they can make an exception or at least give a half hour extra massage or work something with me. They just blatantly refused. I am going to put a stop to the payment using my...

• emergency situation
• card fraudulent department
• extra massage

This place is horrid. They sweet talk you into signing a contract but then its from there. If you cannot make it they charge your card and they charge it more and more without you even knowing till a year later. I recently went to a gym where I encountered several people having a conversation abou this place. The manager speaks to you as if though your ***. She...

• Jc penny

I have Bought a Gift Card from Massage Envy in FL. paid In advance $ 49.00 for 1 hour session, I have called to set up an , employee request a , I told her I already paid full in advance & have a gift card. she ignored & refused an appointment & said do not want me as a customer, & manager did same...

When Massage Envy first moved into the Long Beach Town Center (7609 Carson Blvd., CA, 90808), I tried to make an appointment. The people behind the desk were so superior-acting, and so rude, that I fled, and determined never to return. Much later, unfortunately, my masseuse is now moving to Sacramento, so I decided to try Massage Envy again, thinking that enough time had passed to make a...

• Customer service
• Credit card
• I Decided

DO NOT SUPPORT tHIS BUSINESS - ANYWHERE. Their policies are misleading and their are unethical. Upon signing a 1 year (12 month agreement) I was told that the massages were transferable. What they DON'T tell you is that they are transferable only once per person per six months. I have paid my 12 months and upon canceling my agreement I was informed that another draft...

• Massage

On numerous occasions I have been to the Market Street-Woodlands location, but after getting ripped off at almost every visit I will find a new place to go. The therapists are always running late and they finish the at least early. It is only 50 minutes to begin with and then they cut it short. I have complained repeatedly to Kevin, the manager...

• Telephone
• Telephone exchange

So I signed up for the . About 4 months in I was working like crazy. Before I knew it my year was up and I had 8 unused . I did not want to renew seeing that I clearly was not going to have time. I was not informed at that time that I only had 30 days to use the 8 massages that I had payed for or I would lose the . So...

• Customer service

Massage Envy is a rip off. DO NOT USE the location in , CA. Their employees are rude and obnoxious. Every time I have tried to cancel I am threatened with losing my already paid massages that I have not used. Instead of getting a feeling of relaxation,I feel stressed every time I have to deal with them. And to add to injury upper management...

• Management
• Beach volleyball