I got magic jack and it has not worked right sence I got it and thay want me to pay to get a replacement and also had problems with the umber they gave me and again thay want me to pay 10 dollers for a new number thus costing every time that do any thing its 10 dollers strang the drugs are bought in 10 dollers but any way here is the chat i had with them hope this gets the pont accross to every one !

Please wait for a site operator to respond.

You are now chatting with 'Ruben'

Your Issue ID for this chat is LTK554013290712X

tim: Please wait for a site operator to respond. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: Please wait for a site operator to respond. You are now chatting with 'Raymond' Your Issue ID for this chat is LTK554013277111X Raymond: Hello, how may I help you? tim: when i call out i get message saying party is not avable but i call on my cell and it goes though Raymond: May I have your magicajck phone number please? tim: 585-250-8737 Raymond: Please wait while I check that for you tim: 5:14 Raymond: I have refresh you magicjack account setting from our server please unplug your magicjack now and replug after 2 minutes tim: it takes about a half hr to restart the splash ico pops up and goes a way and the popup again and it does this for about a 1/2 hr befor it starts Raymond: please unplug your magicjack now and replug after 2 minutes tim: ok will back in a 1/2 hr tim: 5:52 pm Raymond: we are available for chat support 24/7. You can contact us anytime. tim: its going to take a 1/2 hr to restart Raymond: Is your magicjack plugged in now ? tim: it in but like i said it will be a half hr to start again Raymond: magicajck is take only a few seconds to start tim: not this one Raymond: Please click the link to download and run the magicJack upgrade: Raymond: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe Raymond: Please click on the above link and run the magicjack upgrade tim: done that 10 times every time it get worse Raymond: Please try one more time now tim: im still wating for it to start tim: 5:57 pm Raymond: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. tim: done this about 50 times Please wait while I transfer the chat to the best suited site operator. You are not currently in a chat session. Glenda: Hello, how may I help you? Glenda: Please hold for a moment while I read your previous chat. tim: 6:01pm Glenda: Thank you for patiently waiting. Glenda: Is your magicJack currently plugged in into your computer with a blue light on? tim: its puged in an in the start pross waiting on it Glenda: Do you mean the dial pad is not up yet? tim: nope not yet like i said it take a half hour to start up tim: 6:04 pm Glenda: Do you have a high-speed internet? tim: ye i have 15 mb tim: the long start time started after the upgread Glenda: Are you using the USB extension cord with your magicJack device? tim: I should have just returned it when it frist started in stade of let you guys talk me in to keep trying all thihs now i am stuck with junk that nerver worked right tim: I have done all this and am tired of the same thing over and over and nothing gets fixed tim: 6:05 pm Glenda: I understand Tim and I apologize for the inconvenience this has caused you. Glenda: One moment please... tim: evey thig we do just makes it worse tim: 6:11 pm Glenda: I will be right with you. tim: 6:13 pm Glenda: One moment please... Glenda: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. tim: yea and that is where i was end the last time Please wait while I transfer the chat to the best suited site operator. You are not currently in a chat session. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:14 pm Glenda: Please hold as I will check the availability of our top ten agents to assist you on this matter,] tim: 6:16 pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:17pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:18 pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:19 pm Glenda: Please hold as I will check the availability of our top ten agents to assist you on this matter. Your patience is highly appreciated. tim: 6:20 pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Eric' Your Issue ID for this chat is LTK554013279680X Eric: Hi Tim, how are you? tim: tired if mj Eric: let me help you with that. Eric: may i know if you cannot start your magicjack on your computer? tim: I have done the update and now it takes a hr to start and when i call me frend i get a recording say that the not avaulbule but i call on my cell and it goese right to him tim: I am missing calls too as thay dont ring a lot of the time tim: some time I get the dail tone i dial and the phone rings one time then it goes right to a dial tone again Eric: you mean you cannot receive calls with your magicjack? tim: 6:24 pm Eric: okay. tim: yes can recive or make call most of the time and i have pepole tell me that dial the number and no thing hapen at all tim: and if i use my frends mj it work fine no problems it is the unit Eric: can you see your dial pad on your screen now? tim: yes it just came up Eric: does it says magicjack stock symbol call? tim: still loding call list tim: ? tim: 6:29 pm Eric: can you see your number on top of your magicjack dial pad? tim: yes after a cople of min Eric: may i know what is the message below it? tim: when i lift the phone and dial a # it take about 10 to 15 sec to try and dial tim: 6:31 pm Eric: Please unplug your magicjack and do not plug it back. tim: ok i will thought it in the trash Eric: then click here and run the msfix tim: not on the computer and every fix just makes it worse as I said it never worked right just let you gus put me off till its to lat to return it you scamed me Eric: we can fix this one tim. tim: been hearing that for mouths tim: 6:37pm Eric: are you able to run the msfix above? tim: no tim: 6:38pm Eric: can you run it for me please> Eric: thank you. tim: it wont run Eric: may i know what happened when you clicked on the link? tim: it d/l when i try to run it noting hapens tim: 6:41pm Eric: click here and run the removers tim: it says files not found Eric: click here and run the USB scrub tim: again when i clik on it nothing hapes I right clik and open and nothing still tim: and i just reinstalled xp this moring Eric: Please wait for 2 minutes then plug your magicjack to another USB port. Eric: thank you. tim: ok a nothe half hr waiting for nothing Eric: may i know if you are using the USB extension cord with your magicjack? tim: tryed with and with out dont mater tim: 6:46 pm Eric: Please plug your magicjack back to your computer with our the USB extension cord. tim: ok will be back in a 1/2 hr Eric: you mean you will chat us back here? tim: it will take that long for this unit to load Eric: is the blue light on? tim: it is on and off Eric: you mean it will not stay on? tim: it lights for a sec then it goes out then it lights for a sec the it goes out it doese this till it connects about a half hr Eric: we will replace your magicjack for $10.43 and you will still have the same number on the new magicjack and that will be for rush shipping would that be fine with you? tim: no i want a now # as some of the problme could be the # sence in comeing do work to will ether Eric: you mean you cannot call certain numbers and you cannot receive certain calls with your magicjack? tim: yes Eric: This is a routing problem, I will have to forward this to our engineers, so that they can check your connection directly from our servers, please give me 3 phone numbers that you cannot call and 3 phone numbers that cannot call you? tim: I have a frend that calls and nothing hapens at all every time he calls me and I cant call him ether Eric: thank you for that information. tim: I dont rember the # and I dont know for sure what other numbers dont work I find out when I call them after checking voice mail and some times I dont evern get them Eric: may i know if your magicjack has already loaded? tim: like i said i have a frend that has mj and i plug his in and it works fine it is the unit as i have been saying for a long time Eric: I will now submit your case for our engineers to check the routing and fix it, directly in our servers… please wait for the email for the resolution... (I cannot give an exact timeframe but this will be processed as soon as possible)... is this your Contact Email Address tcossey2000@yahoo.com ? tim: 6:59 pm tim: no its still loading Eric: Okay. Eric: can we wait for it to load so that you can try numbers that you cannot connect. Eric: thank you. tim: this is redicaliss mouths and have not got this fix i give up I got scamed and i will post it all over the inter net tim: my frends said they will not even try calling this # any more it just wast there tim tim: time Eric: that is why i will report this to check on your connection. tim: yea that ant going to help any more my frens will not call it ever agin tim: so it is uslees to me Eric: Please try to extend your patience regarding this Tim. tim: there is I have to start looking in to a new phone Eric: Okay. tim: I cant use this the number is useless to me Eric: just wait for the email regarding this, alright? Eric: we will be checking your connection here in our end. Eric: thank you,. tim: yea it not going to help me noone wants to even call the # anymore Eric: I understand your frustration Tim, but we will do our best for this issue to be resloved , alright? tim: send me a new unit and new # that is the only way I can even try to make it work Eric: we cannot send a free magicjack and a free number Tim. tim: it never worked and you got my 50 doller I gess that is all that maters you got the money and i got the junk that never worked !!! Eric: Please try to extend your patience regarding this Tim, since i have already reported this one to the proper department. tim: the only thing that is going to work is a replacement with a new number Eric: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you. Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat You are not currently in a chat session. You are not currently in a chat session.

Ruben: Hello, how may I help you?

tim: Please wait for a site operator to respond. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: Please wait for a site operator to respond. You are now chatting with 'Raymond' Your Issue ID for this chat is LTK554013277111X Raymond: Hello, how may I help you? tim: when i call out i get message saying party is not avable but i call on my cell and it goes though Raymond: May I have your magicajck phone number please? tim: 585-250-8737 Raymond: Please wait while I check that for you tim: 5:14 Raymond: I have refresh you magicjack account setting from our server please unplug your magicjack now and replug after 2 minutes tim: it takes about a half hr to restart the splash ico pops up and goes a way and the popup again and it does this for about a 1/2 hr befor it starts Raymond: please unplug your magicjack now and replug after 2 minutes tim: ok will back in a 1/2 hr tim: 5:52 pm Raymond: we are available for chat support 24/7. You can contact us anytime. tim: its going to take a 1/2 hr to restart Raymond: Is your magicjack plugged in now ? tim: it in but like i said it will be a half hr to start again Raymond: magicajck is take only a few seconds to start tim: not this one Raymond: Please click the link to download and run the magicJack upgrade: Raymond: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe Raymond: Please click on the above link and run the magicjack upgrade tim: done that 10 times every time it get worse Raymond: Please try one more time now tim: im still wating for it to start tim: 5:57 pm Raymond: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. tim: done this about 50 times Please wait while I transfer the chat to the best suited site operator. You are not currently in a chat session. Glenda: Hello, how may I help you? Glenda: Please hold for a moment while I read your previous chat. tim: 6:01pm Glenda: Thank you for patiently waiting. Glenda: Is your magicJack currently plugged in into your computer with a blue light on? tim: its puged in an in the start pross waiting on it Glenda: Do you mean the dial pad is not up yet? tim: nope not yet like i said it take a half hour to start up tim: 6:04 pm Glenda: Do you have a high-speed internet? tim: ye i have 15 mb tim: the long start time started after the upgread Glenda: Are you using the USB extension cord with your magicJack device? tim: I should have just returned it when it frist started in stade of let you guys talk me in to keep trying all thihs now i am stuck with junk that nerver worked right tim: I have done all this and am tired of the same thing over and over and nothing gets fixed tim: 6:05 pm Glenda: I understand Tim and I apologize for the inconvenience this has caused you. Glenda: One moment please... tim: evey thig we do just makes it worse tim: 6:11 pm Glenda: I will be right with you. tim: 6:13 pm Glenda: One moment please... Glenda: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. tim: yea and that is where i was end the last time Please wait while I transfer the chat to the best suited site operator. You are not currently in a chat session. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:14 pm Glenda: Please hold as I will check the availability of our top ten agents to assist you on this matter,] tim: 6:16 pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:17pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:18 pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Glenda' Your Issue ID for this chat is LTK554013279680X tim: 6:19 pm Glenda: Please hold as I will check the availability of our top ten agents to assist you on this matter. Your patience is highly appreciated. tim: 6:20 pm Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Eric' Your Issue ID for this chat is LTK554013279680X Eric: Hi Tim, how are you? tim: tired if mj Eric: let me help you with that. Eric: may i know if you cannot start your magicjack on your computer? tim: I have done the update and now it takes a hr to start and when i call me frend i get a recording say that the not avaulbule but i call on my cell and it goese right to him tim: I am missing calls too as thay dont ring a lot of the time tim: some time I get the dail tone i dial and the phone rings one time then it goes right to a dial tone again Eric: you mean you cannot receive calls with your magicjack? tim: 6:24 pm Eric: okay. tim: yes can recive or make call most of the time and i have pepole tell me that dial the number and no thing hapen at all tim: and if i use my frends mj it work fine no problems it is the unit Eric: can you see your dial pad on your screen now? tim: yes it just came up Eric: does it says magicjack stock symbol call? tim: still loding call list tim: ? tim: 6:29 pm Eric: can you see your number on top of your magicjack dial pad? tim: yes after a cople of min Eric: may i know what is the message below it? tim: when i lift the phone and dial a # it take about 10 to 15 sec to try and dial tim: 6:31 pm Eric: Please unplug your magicjack and do not plug it back. tim: ok i will thought it in the trash Eric: then click here and run the msfix tim: not on the computer and every fix just makes it worse as I said it never worked right just let you gus put me off till its to lat to return it you scamed me Eric: we can fix this one tim. tim: been hearing that for mouths tim: 6:37pm Eric: are you able to run the msfix above? tim: no tim: 6:38pm Eric: can you run it for me please> Eric: thank you. tim: it wont run Eric: may i know what happened when you clicked on the link? tim: it d/l when i try to run it noting hapens tim: 6:41pm Eric: click here and run the removers tim: it says files not found Eric: click here and run the USB scrub tim: again when i clik on it nothing hapes I right clik and open and nothing still tim: and i just reinstalled xp this moring Eric: Please wait for 2 minutes then plug your magicjack to another USB port. Eric: thank you. tim: ok a nothe half hr waiting for nothing Eric: may i know if you are using the USB extension cord with your magicjack? tim: tryed with and with out dont mater tim: 6:46 pm Eric: Please plug your magicjack back to your computer with our the USB extension cord. tim: ok will be back in a 1/2 hr Eric: you mean you will chat us back here? tim: it will take that long for this unit to load Eric: is the blue light on? tim: it is on and off Eric: you mean it will not stay on? tim: it lights for a sec then it goes out then it lights for a sec the it goes out it doese this till it connects about a half hr Eric: we will replace your magicjack for $10.43 and you will still have the same number on the new magicjack and that will be for rush shipping would that be fine with you? tim: no i want a now # as some of the problme could be the # sence in comeing do work to will ether Eric: you mean you cannot call certain numbers and you cannot receive certain calls with your magicjack? tim: yes Eric: This is a routing problem, I will have to forward this to our engineers, so that they can check your connection directly from our servers, please give me 3 phone numbers that you cannot call and 3 phone numbers that cannot call you? tim: I have a frend that calls and nothing hapens at all every time he calls me and I cant call him ether Eric: thank you for that information. tim: I dont rember the # and I dont know for sure what other numbers dont work I find out when I call them after checking voice mail and some times I dont evern get them Eric: may i know if your magicjack has already loaded? tim: like i said i have a frend that has mj and i plug his in and it works fine it is the unit as i have been saying for a long time Eric: I will now submit your case for our engineers to check the routing and fix it, directly in our servers… please wait for the email for the resolution... (I cannot give an exact timeframe but this will be processed as soon as possible)... is this your Contact Email Address tcossey2000@yahoo.com ? tim: 6:59 pm tim: no its still loading Eric: Okay. Eric: can we wait for it to load so that you can try numbers that you cannot connect. Eric: thank you. tim: this is redicaliss mouths and have not got this fix i give up I got scamed and i will post it all over the inter net tim: my frends said they will not even try calling this # any more it just wast there tim tim: time Eric: that is why i will report this to check on your connection. tim: yea that ant going to help any more my frens will not call it ever agin tim: so it is uslees to me Eric: Please try to extend your patience regarding this Tim. tim: there is I have to start looking in to a new phone Eric: Okay. tim: I cant use this the number is useless to me Eric: just wait for the email regarding this, alright? Eric: we will be checking your connection here in our end. Eric: thank you,. tim: yea it not going to help me noone wants to even call the # anymore Eric: I understand your frustration Tim, but we will do our best for this issue to be resloved , alright? tim: send me a new unit and new # that is the only way I can even try to make it work Eric: we cannot send a free magicjack and a free number Tim. tim: it never worked and you got my 50 doller I gess that is all that maters you got the money and i got the junk that never worked !!! Eric: Please try to extend your patience regarding this Tim, since i have already reported this one to the proper department. tim: the only thing that is going to work is a replacement with a new number Eric: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you. Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat You are not currently in a chat session. You are not currently in a chat session.

Ruben: Please wait while I check that for you

tim: 7:20 pm

Ruben: One moment please...

tim: 7:23pm

Ruben: I will be right with you.

tim: 7:26pm

Ruben: Thank you for waiting. I'll be with you in just a moment.

tim: 7:29 pm

Ruben: I'm sorry for the delay. I'll be right with you.

Ruben: Thank you for waiting

Ruben: Is your MJ plugged in right now?

tim: yes i am redy to toss it in the trash

Ruben: Can you see the dial pad on your screen now?

tim: yes again for the 6 millonth time

tim: yhis unit is nogood

tim: 7:32pm

tim: i have been doing this for mounths

tim: it never worked

Ruben: Please unplug your MJ for 2 full minute and re-plug it back to the other USB port of your computer after that given time

tim: I know i will go to the atternygenerals and put in a complant agenst mj

Ruben: Would you allow me to transfer you to higher level of support to assist you further on this issue?

tim: it take a 1/2 to start once you unplug it

tim: 1/2 hr

Ruben: Shall I transfer you now?

tim: been there done that

tim: been doing this for mouths

Ruben: Shall I?

tim: and never get it working

tim: what ever is ther someone there that can think for there self and not let the computer think for them

Ruben: Okay

Ruben: One moment please...

Ruben: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

tim: how about one of our top 10% agents

tim: one of our top 1% agents

tim: 7:40 pm

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Elle'

Your Issue ID for this chat is LTK554013290712X

Elle: Hello . My name is Elle. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

tim: same thig i have heard for mouths

tim: 7:43 pm

Elle: One moment please...

Elle: Thank you for patiently waiting.

Elle: May I know the message that you hear upon calling that certain number?

tim: some times i get coustmer is not avable and i call with my cell and i go right to them other times after dialing the phone rings one time then right back to the dial tone and other times it does nothing at all and this happens on in comeing calls to

tim: it never worked right from the start day one

Elle: Let me just clarify, it happens on incoming calls only?

tim: I let you guys tell me were fixing it and no thing ever helps every fix makes it worse and to kisk it all off i use my frends mj unit and it works fine

tim: no in and out

tim: the whole # is bad

Elle: Thank you for the clarification.

Elle: Have you tried plugging the device on another computer?

tim: the best way to fix it is to replace the unit and chang the #

Elle: May I know if you want to order a replacement device?

tim: I will pay the 10 shiping but i need a new unit and #

Elle: Transferring the old magicJack number to a new/replacement magicJack doesn't change the expiry date. It means that the new magicJack device with the old number will retain the old one's service or license.

tim: the # is nogood to me my frends will not call it anymore there tired of the problems

Elle: I understand you completely.

Elle: For Stolen and physically damaged magicjacks it will be $20 inclusive of shipping and Free Rush, for magicJack that stopped working without physical damage it will be $9.95 for shipping with Free Rush.

tim: even though it has not worked from day one i will let that slide but i NEED a new unit and phone #

Elle: Yes, I understand you completely.

tim: now all you need is the new # 9.95 is good

Elle: Do you want me to process your replacement device now?

tim: as lone as i get a new #

Elle: OKkay, Tim.

Elle: Okay**

Elle: May I have last 4 digits of your credit card number, please?

tim: so say it new # and unit for 9.95

Elle: You can only have the same number,Tim.

Elle: May I have last 4 digits of your credit card number, please?

tim: then there is no reason for me to spend any money

Elle: You can have the same number and your remaining services.

tim: new unit new # and your remaining services.

Elle: In other words, you can have a brand new unit with same number and have same remaining years of service.

Elle: You can change the phone number on your account on your most convenient time.

tim: new unit new # and your remaining services.

Elle: Please be informed that it is not possible. You can only change the number on your end.

tim: new unit new # and your remaining services.

tim: let me talk to your boss

tim: 8:04pm

Elle: I am a supervisor, Tim.

Elle: Please, you have my word for it.

tim: well there is someone over you

Elle: They will provide you the same answer.

tim: let me talk to them

Elle: You have already reach the highest level of support.

tim: i want higher

Elle: Please take my word, you may change your phone number on your account.

tim: im not paying to replace the junk that never wored and get stuck with a number noone will call

Elle: I get your point, that is why you can always change your number on your account.

Elle: You can have as much as 9 numbers under one device.

tim: yea and that would cost me too looks like you want me to pay 50 for jumk 10 for the replace ment and 10 to change my number to thats a total 70 for all the time i have had it not even 1 year and its only supta cost 20 a year

Elle: You can order the replacement with the same phone number and remaining services or your may avail a new device for $39?.95 plus one year free plan and you can register for a new phone number/.

tim: scam scam scam scam scam

Elle: I have already provided you the best options I can provide, I am more that willing to help you, Tim:.

Elle: Now, it is up to you to decide..

tim: i will contact the aterny general and will get all my money back and i am going to post the chat all over the internet so that every one can see the scam

tim: 8:16pm

Elle: Thank you for your time, Tim".

tim: ok it will be up for every one to read tonight

Elle: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you,. Thank you?.

Since we haven't heard from you, we must release this chat!. Please click here should you need further assistance: www.magicJack.com/techchat

AND NOTE that when i say scam thay dont say anything in responce to that!
majic jack is a SCAM dont wast your time with them!!!! 2f5500d