Please try to contact Magic Jack Customer Service directly prior to posting any complaints on this site.
1 5 1
Magic Jack social reviews and reports. Join community by posting your own comments or complaints.
Magic Jack is an American company. The company specializes in development, design, manufacturing and distribution of special patented Magic Jack devices that allows its owners to make free phone calls.... The company offers a limited edition of Magic Jack free trial version for thirty days of free calls. A huge number of area codes are available. Magic Jack manufacturers claim that very soon their devices will be used all over the world and people will forget about pricey phone calls and other means. At the present time there are thousands of Magic Jack users all over the United States of America. Show more
Had an experience with Magic Jack? Submit review ›
Right after renewing the service for 5-year , my MJ device stopped working. I chatted with a MJ agent, got some useless instructions (check the blue light, remove device and replace it again, etc), got transferred to one of the top 10% agents, found out that my account is under review and that I cannot get a replacement device until the review process is over. I asked the agent about who...
I WENT TO THE MAGIC JACK WEBSITE, CLICKED THE FREE TRIAL, FILLED OUT THE 1ST PAGE THAT SAID 100% FREE AT THE TOP. CLICKED TO NEXT PAGE, IT SHOWED I WOULD BE CHARGED LIKE 67 DOLLARS. SO I CLICKED OUT OF THE SITE WITHOUT SUBMITTING THE ORDER, GUESS WHAT? THEY STILL CHARGED MY CARD, THE LAME CUSTOMER SERVICE CHAT IS A WAY TO KEEP A GRIP OF COMPLAINT CALLS!!! THIS COMPANY IS LOW LIFE, AND A RIP...
MagickJack Plus stopped working. After thirty minutes with customer service, I was told a power outage caused failure. They would replace for 11.80 shipping. I wanted to cancel three year contact. I was referred to terms and agreement (which everyone reads in full upon purchase, right?). I am boycotting any store that sells this product if at all possible. Customer service is awful. Their product...
The website is confusing and my cart was not clear, but my intent was to order ONE magicjack device with a FIVE YEAR SERVICE plan. Instend, I was charged (and received) TWO devices, with uncertain SERVICE PLANS. Judge for yourself, but some would consider the "Customer Service" combative, "strategically ignorant", and simply unwilling to apply common sense to allow me to return the extra...
Had MJ Plus for a year and worked fine. Stopped receiving calls with no notice, callers just got ringing. Outgoing calls ok. When found out, very frustrating spent three hours on chat (no phone support). At instructed, upgraded firmware, then MJ stopped calling out also. Dead in water. Decided to port number to another service. When they started the process got an email from MJ saying they were...
I guess all things come to an end. I had just paid for my 1 yr renewal of $32.00 in Sept. and now for the past 1 1/2 wk I have no dial- tone. I'm very heated about that seeing that I had this for 1 yr & not it doesn't work. It's also bad that you don't have a live Customer Service to speak to. It don't make any sense to have paid for the renewal now pay someone else a monthly fee to have...
the ad came on the computer same day of order for plus jack $29.99 so I sent in. The bill came for 85 dollars, said the coupon was over???? I sent in the same day it was sent to me???? Bait and switch you bet. I did not keep copy of ad so Wells fargo told me get bent and kept the charge, they, Wells fargo would not get my magic jack returned that they told me to send back so I have no jack...
I had a regular MagacJack that worked great but MagicJack insisted that the Plus version was better so I bought a MagicJack Plus six months ago however it won't make or receive calls. Because you can't call MagicJack customer service you have to explain the problems by chatting. I have chatted with customer service several times for a total of about four hours and none of their fixes have worked....
**My experience with Magic Jack Phone service** [http://www.magicjack.com] I have a Magic Jack phone. It is a VOIP phone. Just buy the box and make a small credit card payment (34.39$) for 1 year of service. It has voice mail, call display, and free North America long distance too. Sounds great…right? That’s what I thought too…until now anyway… I don’t have a credit card…don’t like them, so I...
Yup, there's a post by a guy named shmoe10349 on this website about magicJack and he has it right. There was an 8 - 10 hour outage of (apparently) the entire MagicJack network today. It went from something like 1 - 2 PM Eastern Time until about 10 - 11 PM. During 90% of that time frame the customer website (domain my.magicjack.com) simply would not respond. You would surf to that web...
Showing 1-10 of 2243 complaints
Companies similar to Magic Jack
- Almost New Phones
- Art Peacock
- PVM Games
- Asana Studio
- Microsoft Zune
- Custom Electronic Systems
- Government Communication Programs
- Exchange Protection Plan
- Detroit Dealz
- Boskon Technology
- Paul Hanger
- Skull Candy
- Mindfit Hypnosis
- Vintage Texas