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Mac-Gray has the people, industry-knowledge, dedication and resources to deliver a first-class laundry program to students and administrators. ...
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So Stewart G. Macdonald,Jr CEO at Mac-Gray who makes over a million dollars year to run this company said, "“Despite a 1% decline in our revenue, we achieved higher operating margins and increased profitability in the second quarter,” How is that possible? With ZERO SERVICE. 2-3 days turn around my ***. New Contract started Dec 2012. On Jan 21, 2014 raised the washer prices from $1 to $1.25...
Two weekends in a row and I can't do my laundry because the credit card reader won't work. Calls to customer service do no good. They will not allow you to speak to a supervisor. You just get pushed to voicemail or told by agent they don't send technicians out on weekends. I dwell like saying to their management, uh hello you insufferable corporate fatcats, when do you think all of us worker...
Throughout the 2 years that I've lived in this complex, the three washing machines and 3 dryers have stopped working - and of course I lost money (probably a total of $10). I've probably called 5 times because I can't do or finish my laundry as sometimes 2 washing machines and/or 2 dryers have been out of service. Customer service is bland, ignorant and lack human understanding...
Mac Gray is the laundry vendor for the building I manage. Their washing machine damaged multiple clothing items, ripping and putting holes in sheets, etc. After multiple requests for a service call they sent a lackey tech who did little more than just scratch his head but made sure to collect the quarters from the bin before calling it a day. Their sales rep. keeps promising to replace the...
Clothes we're placed in company washing machine for a normal wash cycle. when machine was finished, i removed the clothes only to find they we're badly stained. complained to company and they told me it was not the washer's fault. That is not true. They told me it was bleach stains.Bleach from where? I did not spill bleach on the clothes! It has to be a defective washer. I expect mac-gray to pay...
I'm retired and living on a low fixed income. My home owners association have a contract with Mac Gray Laundry they feel they were tricked into. It turned out that the association is losing more than $10,000 per year because the contract state that the association must pay all expenses and utilities but only receive pennies from the income. I can't afford to use the laundry room and must...
I go to college and I live on campus. The school uses a laundry company so that the students don't have to go off campus to get laundry done. At first things worked nicely, it's not coin operated, so you use some kind of card that you put money onto the card by using a add value machine. the machine only takes ones, tens, and twenties. one day i was adding money to my card and it got...
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