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Lumber Liquidators - Seperating floor

  • by   Jan 16
  • Review #: 375751
CompanyLumber Liquidators
Product / ServiceMorning Star Strand Bamboo
Location Rochester, New York
Category Building Products
Views112
Monetary Loss
$4000
 

I purchased and installed 900sf of click together antique strand bamboo, the floor looked great for the firs 3 months now the seams lengthwise have started to separate to the point they have come unlocked in many places, the entire floor needs to be taken up to replace the affected boards.I am by no means a professional however i have installed no less that 5 wood and laminate floors with no issues, my house also has a built in humidifier which allow me to keep the humidity in my house at 38%.

Not only are the seams separating you can also now see and feel the grain texture, i feel the product was manufactured and shipped to early before the wood dried properly, then when they introduced the resins that hold the material together it made the material more susceptible to shrinkage.

I have put a claim in with LL it is going on two weeks now, i complied with all of their requests to send photos, fill out forms etc...they still have not sent anyone to look at the problem, I am not very optimistic at this point. 2f83059

 
 
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Tooswoll Tooswoll
Mar 24  from Deltona, Florida
Love my Strand Bamboo.... No probs here!!!!
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KatfromOK KatfromOK
Jan 18 
Good luck with LL actually doing anything. In October, 2011, we installed 1300 sq ft of Morning Star Carbonized Stand Bamboo clic-lock flooring and have had NOTHING but problems since. Like you describe, we've had boards that have come unlocked, the texture is horrible, the finish has worn so badly in the high traffic areas that it looks like the flooring is 10 years old instead of 1 year old. We filed a claim w/LL, had their inspector come out who determined it was "lack of humidity" so we installed a humidifier - which did nothing. I tried to post a negative review on their website, however, it was never posted only the positive comments get posted apparently. We even went through the BBB with a complaint and they managed to weasle out of that, too. At this point, we've given up but will NEVER recommend LL to anyone we know and will share our experience online to stop people from buying their crappy products.
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Morning Star click bamboo

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