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Lumber Liquidators - Morning Star click bamboo

  • by   Jan 16
  • Review #: 375748
CompanyLumber Liquidators
Product / ServiceMorning Star Strand Bamboo
Location Rochester, New York
Category Construction
Views167
Monetary Loss
$4000
 

I purchased and installed 900sf of click together antique strand bamboo, the floor looked great for the firs 3 months now the seams lengthwise have started to separate to the point they have come unlocked in many places, the entire floor needs to be taken up to replace the affected boards.I am by no means a professional however i have installed no less that 5 wood and laminate floors with no issues, my house also has a built in humidifier which allow me to keep the humidity in my house at 38%.

Not only are the seams separating you can also now see and feel the grain texture, i feel the product was manufactured and shipped to early before the wood dried properly, then when they introduced the resins that hold the material together it made the material more susceptible to shrinkage.

I have put a claim in with LL it is going on two weeks now, i complied with all of their requests to send photos, fill out forms etc...they still have not sent anyone to look at the problem, I am not very optimistic at this point. 30bedc6

 
 
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LL Response_ Customer Care_ Ba LL Response_ Customer Care_ Ba
Jan 23  from Reston, Virginia
I would like to hear from you so I can look at the case and accompanying photos. It takes some investigative work to understand the problem and we're happy to help. If it's been two weeks I suspect the GDS has been returned with photos so please write to llresponse@lumberliquidators.com with your information so we can take a look. In regards to your comments about manufacturing, bamboo is dried and then subjected to heat during the manufacturing process. The idea the product was produced "wet" then later shrunk is not accurate at all. Once you've seen the production process it's easily understood this is not the case and the gaps you mention may be the product of installation, or site issues, but we also want to understand if manufacturing is a concern based on the added comments you make in regards to grain, so I would like to see this case myself. In regards to Jessica's added comments, she's only telling one side of the story and excludes the facts. The fact is her own inspection report states there was up to 10% of the product that should not have been installed clearly noted as "waste factor" within the warranty with no boards outside the waste factor in question, and her case is a great example highlighting the need to be present and participate in board selection as installation occurs. There was nothing within her own inspection report to suggest a different outcome or this would have been considered. We use independent inspection services not at all unlike every... Show more
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jessica.peterein jessica.peterein
Jan 26  from Saint Louis, Missouri
In repsond to Lumber Luqidators most reacent comment. I have a lawyer. So with that said any further comments you may have, send them to my lawyer.law@blakelawgrouppc.com
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sagapo707 sagapo707
May 04  from Chicago, Illinois
Jessica..we have the same problem..we have contacted the attorney general and the BBB...we also sent LL a package of photos and we have been ignored.We had to have all the floors 1500 sq ft ripped out and we cant even get them to contact us..I cannot believe that this isnt a class action lawsuit.....there are 10000's of complaints......
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jessica.peterein jessica.peterein
Jan 20 
They will send out a bogus inspector that has no credentials and the report will be in favor of LL. I can promise you that. That is what happened to us. We then hired our own inspector that was registered with the NWFA, and LL still will not honor their own warranty!
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Pissed Pissed
Jan 26  from Memphis, Tennessee
This is so TRUE! Company will rip you off. They claim they are a respectable company, but folks beware!!!!!!!!
Reply

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