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Lumber Liquidators - Lumber Liquidators is still selling strand bamboo?

  • by   Mar 04
  • Review #: 389986
CompanyLumber Liquidators
Product / ServiceMorning Star Strand Bamboo
Location Baton Rouge, Louisiana
Category Building Products
Views229
Monetary Loss
$15000
 

I purchased Morning Star strand bamboo in May 2012, had it installed (glued to slab) by an LL installer. The installer took every precaution to make sure the installation was by the book. In his words, he had "been burned" by LL before. A month and $15,000 later, the entire floor was cupping!. After notifying LL, they sent out an inspector from Inspect Solutions'. They may as well have sent out the CEO of LL, his primary job was to create a report that linked everyone except LL to the cause of the problem!. The report came back as installer error and what they call "site-related concerns" (which means its my problem and they ain't covering it)/. After much deliberation, they have decided, that it was all my problem.. Apparently, my slab with a 4% moisture content pre-installation and a 4% moisture content upon inspection has a "very high moisture vapor transmission" even though the installer used the recommended glue/vapor barrier!.

It is amazing to me that they can actually say these things with a straight face?. Hmmm, I wonder why an inspector hired by LL would create a report with such BS to clear LL of any wrong doing:.

Apparently, it is well known to the wood floor-laying community that strand bamboo is more prone to cupping...

http://hardwoodfloorsmag.com/articles/article.aspx?articleid=1674&zoneid=2
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LL Response to Bamboo concern LL Response to Bamboo concern
Mar 05  from Reston, Virginia
Sorry to hear you had an issue with your floor and the installation warranty would cover this problem if you truly have installations issue as described. You never called out the Site related concerns, so it would help to know what this problem was as improper floor care or failure to regulate the interior temperature and relative humidity can cause problems. We cover proper floor care in the warranty and installation instructions. If we sent out an inspector, we upheld the warranty which manufacturers require inspection by an independent firm. This process rings true with ALL flooring sellers so to your comment where you suggest the reports come back in our favor, you're absolutely wrong and such business practices are illegal and totally unethical. We're more than happy to hold a manufacturer accountable when the products at fault, but I can tell you we're not in the business of paying for installation, or Site errors for which both conditions are not within our control. This problem does highlight our strong recommendation to oversee your project even when hiring a professional. When you empower someone other than yourself to oversee the project he/ she is ultimately responsible for acting on your behalf protecting your investment, NOT the seller. I can tell you absolute certainty Lumber Liquidators quality control efforts are some of the best in the business with a significant investment in pre and post production quality. If your floor suffered an issue as you described... Show more
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jrmundie jrmundie
Mar 06  from Baton Rouge, Louisiana
I will be calling customer care today. In response to your posting, the reason that they gave me for "site related issues" is that my slab (which was poured about 6 months before installation) has a "very high moisture vapor transmission". Now I am an educated man, but I don't understand how they can make this decision based on what facts they have. The slab had a moisture reading of 4.5% pre-install and a moisture content of 4% upon inspection (after pulling boards). Mapei eco 995 was used for vapor barrier/glue. My baseboards had a low normal moisture reading. If there is some calculation or meter that can read vapor barrier transmission rates, then I don't understand why they don't use that pre-install to keep this from happening. If there isn't a meter or calculation to read this, then this is bogus terminology. Also, there was no floor care or temperature regulation issues that I have been made aware of.

As far as the installer, they have now deemed him not at fault which has much to do with my testimonies of his work.
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Aaron Aaron
Mar 20  from Boston, Massachusetts
I would be interested to get an update on this. Were you able work this out with LL?
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olympus olympus
Apr 05  from Buckhannon, West Virginia
Hey dumbass they said it was a LL installer. That means you had oversight. I was looking at getting flooring from LL but after much research I'mgoing elsewhere.
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