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Lifetouch Photography is an employee-owned photography company. It has captured precious memories for millions of individuals, families, and organizations. The company has been providing quality child...hood, student and family photographs, along with other valuable memory keepsakes for more than 70 years. The story of Lifetouch Photography began in 1936, when Bruce Reinecker and Eldon Rothgeb made plans to bring their School Photography of Distinction to one-room schoolhouses through rural Minnesota. Lifetouch Photography is comprised of several wholly-owned subsidiaries which serve the portraiture needs of families and individuals through 700 photographic studios located across the country. Lifetouch Photography offers a variety of services of such categories as Services for schools, Services for churches and other religious organizations, Services for groups and organizations, On-site photography services as well as Media services. Show more
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My daughters had her sports pictures taken by LIFETOUCH In Oct 2013. The photos were paid for on the same day. After six months many phone calls and emails I'm still trying to track down my photos. Customer service reps are rude and talk in circles. I've been told by every one of them they would certainly check into the matter and I would receive a return call by the end of the day. To this date...
This is my first experience purchasing school portraits of my child with Lifetouch Photography. I was appauled and outraged to see that the pictures arrived with a "Lifetouch" logo on the bottom right corner of the photograph. I complained to a supervisor at Lifetouch and requested that the photographs be reprinted without the logo. I was told that it was a "copy-right" and that it was not...
The first set of photos of my kid turned out awful, poor picture quality so I had retakes which were better quality but they forgot to send the pictures I just got the proofs. The plan was to use the pictures for Christmas but due to their incompetence that idea got shot down. They offered no kind of discount to make up for their double mistake, that is bad customer service and I hope in the...
I don't understand why, but starting high school, we have to pay before receiving or even seeing the pictures. So this year, like every year, I paid in cash in the envelope that they give and the photographer took my picture. (The one I had last year was a whole lot nicer! She even let me see whether I liked it or not and let me retake! This year's was so rude!) So a couple of weeks later,...
Every year I pay for my daughter's portraits through school and every year I have yet to be satisfied. This year I ordered her photos with her name on them and a certain background. I got the photos back and it was a different background than the one I ordered. Her name was on the photos but the quality was horrible. They didn't even fix her hair, which was a mess due to being outside for...
It seems after you call they should send you an email confirming the details of the refund. They never send an email! After calling again speaking to people that say they will handle it, refund still doesn't come. Total rip off. Never again will I have my child's portrait handled by them. I don't know how this company is hired by the school district without further investigation. The...
We've been forced to deal with this company for the last few years because our school has a contract. You have to pay for a package WITHOUT seeing the photo first. Inevitably, ours come back horrible. I think they are only taking one snapshot. Eyes are closed. Don't even bother to have the kids brush their hair after recess. The kids look like they came straight out of an orphanage. Would it kill...
I paid for my sons 1st grade photos sept 27 2013... It's now Novemeber 15 2013 and 3 phone calls later with no pictures still. It's not that hard to ship photos to ppl I just don't get the difficulty at this rate I never buy another school photo from these morons again and to top it off this is the second year this happened. Such memories I get to tell my kids sorry I ordered those cute memories...
I was at the event where the photo was taken. When you pre pay you wont get what you want. pai tried contacting the co for repair but they asked for pic codes ordered three months ago which I dont recall. Their cust service did nothing. As long as they have their money they do not care about the pics you get or is what was paid for in advance. Any school looking for a good rep co should...
I ordered my sons pictures though their website, I was charged the $45, but never received the pictures. His teacher sent home a second order form, and told me I had until the retake to order. When I logged into my account though their website it didn't show my order. After searching for quite some time I finally found their customer service number. I had to call multiple times because every time...
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