I fell behind with my Lifetime Membership and I owed about $200.So, I called LT and set up a payment plan to pay off my outstanding balance.
I agreed to pay them $50 twice a month until it was paid off. I also agreed to a Flex membership at $10 a a month. Everything was fine until the payment came due for 2/15. I never saw LT post a transaction to my account for the amount due on 2/15.
My account is set up such that all automatic transactions that are not covered by the balance incur a $15 overdraft fee hold and if I don't add money to the account to cover it within 24 hours, then the overdraft fee stands. This morning (2/20) I had a $111 charge from Lifetime Fitness. I called customer service and talked to this "lady" whose name I think was Katie. She told me they tried to take the money out on 2/15 two times and it came back as insufficient funds.
That's what her computer said. That is a lie. I never saw the transaction go through on 2/15, 2/16 or any days prior to today. If it had shown up in my pending transactions and there hadn't been money to cover it, I would have gotten an overdraft fee for each attempt.
Then she said they tried to call me about it and they couldn't get in touch with me. I have checked my missed calls and I didn't see any calls from them. So, where do they get off making an unauthorized charge to my account. This got very snippy with me when I tried to explain the situation to her, and she kept saying it came back as insufficient funds.
No, it didn't. If I had $111 in my account, doesn't it stand to reason that I also had $50 or $60? Anyway, they got their !. Katie told me I was threatening her and then cut me off and transferred me to her supervisor, Ryne Erickson, and told me to leave a message for him, which I did".
I also called back and got another , Shawn, and he was more reasonable?. I suppose since now they have their effing money that they won't call me back:. I filed a complaint with the BBB about this?. This actually happened to me a couple times before when I had the regular membership..
I never saw the transaction go through and then they'd send me a letter saying that there were insufficient funds". I think LT's payment system either has a bug in it or they're trying to scam people out of money,.
Don't sign up with this gym. 3114878