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LifeTime Fitness - Kept charging account after cancellation and wont refund

  • by   Feb 21
  • Review #: 386739
CompanyLifeTime Fitness
Product / Servicemembership cancelation
Location Garland, Texas
Category Fitness Centers
Views78
Monetary Loss
$672
 

I started an account for my father who is non- english speaking.However, after trying it out one time.

He felt it was too pricey and we cancelled. I don't have any paperwork of the now but they had continued to charge him for another 10 months before his cc expired and he received calls.

I went up to speak with them and they said "yes we see that he had only attended the gym the one time on the day he started the account but we cannot refund your ." Isn't that ridiculous?I really don't know what to do now. 30fe9bf

 
 
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Mike Mike
Feb 26  from Denver, Colorado
I experienced something similar, only related to personal training. I was charged for personal training I didn't request. They refused to refund the money and then restricted what the funds can be used for - basically only items/services for which the personal trainer(s) can receive a commission. Your best bet is probably to report your card as stolen the first time you see an unwanted charge.
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Sharon Sharon
Feb 26 
This is beyond the responsibility of the club. Unfortunately, this is what Lifetime does to its members, as I've been employed at this company for 8 years as an Assistant Dept. Head. They make it an extremely painful process to receive any sort of refund regardless. Corporate wants their employees to push to the limit to keep our members. We used to have a "try us free for 30 days," and now it's "Can we charge your credit card $60 and if you don't like us within 7 days we will refund you a partial credit." I'm sorry to see this happen to another member. It shows what a horrible company they are.
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