My husband and I do not have nice things to say about customer service. Where to begin... Space was measured by designer incorrectly, which resulted in ordering custom furniture, that after a 3 month wait, did not fit. We had to drive several pieces back to our local store and reorder parts of our couch. Our table came to us damaged, three times! We never received a table that was top...

• Customer service
• lamp shade
• reorder parts

Good Afternoon, I have recently purchased a sofa and chair from one of your stores in Ottawa, Ontario. I had purchased my special order on February 15th, 2013 and was quoted from the store to receive my new items on May 12th, 2013. It is now June 12, 2013 and I have still not received my products. Each and every time I have called the store to inquire about my purchase I have been told they were...

• lazy boy
• special order
• social media outlets

I went to the Wellington LaZBoy store to buy a coffee table and end table. They said it would take 2 weeks, but surprisingly the salesman called the next day to say the order came in because they had it in stock in the warehouse. The following day, I went with my handyman to pick up the tables, however, I refused them as they were scratched. It looked like these were the...

• coffee table
• new ones
• end table

I purchased over $5000.00 worth of funiture and all the material streached out in 2 weeks and looked like the furniture was 25 years old. Apparently they are having problems with this style (never told us that) and now the warehouse manager is trying to tell us we streached the material with our feet????? They will not let me return it. I live 200 miles away and they expect me to...

• REAL Customer Service
• warehouse manager
• brand new furniture

Recently I found out that the Lazy Boy furniture store in Myrtle Beach, SC is an independently owned store. I had the misfortune to have on order a sofa that cost me over $3,000.00. Now that the store and sake man has their money not one single person at this store knows where my sofa is, whether it is even made yet or when it will be shipped. If you call corporate it will depend on to...

I have previously purchased LaZ-Boy recliners and didn't have any issues until I bought my last one. Three times in 2 1/2 years while I was trying to recline the "plastic parts" on the mechanism to recline the chair shattered into several pieces the literally flew around my living room. The last time I had the repairmen come they installed new ones and they only...

• new ones
• plastic parts
• LaZ-Boy recliners

When is a sale not a sale? After making a deal for a $1350 recliner, even after the salesperson had confirmed the various prices, delivery, extended warranty, etc with the owner, the final price was suddenly increased by $55. The explanation was that the base price for sale items changes before and after the safe -- and the manager was so unpleasant, we, who always enjoy shopping,...

• American Express
• Lazy Boy Bad Deal
• sale items changes

Long story short. The couch fell apart and I am almost 4 months without. Thousands spent including extended warranty. Corporate says it is coming from China...store says they are not replacing it...repair only. I wonder if the tech is on that container. I have called Lazyboy at least a couple of dozen times. I have never stepped into the Brick or Leons...I...

• Buyer beware
• Long story
• dozen times

Leather sofa, loveseat and recliner set. Has been covered with slip covers 90% of the time. Yet leather has faded in multiple places. Recliner handles are between the arm and the cushion. the handle is plastic and is held on by wire. The handles have broken twice and the wire has put a HOLE in the leather cushion. Since they offer only a 1 year warranty, it's tough luck and replace the handle...

• Leather sofa
• multiple places
• LA Z BOY

I tried to post this on La-Z-Boy's facebook but they do not allow people to post things on their page. So I am throwing this out there to the facebook world in the hopes that everyone shares this and lets people know the poor quality and service that La-Z-Boy provides. I have provided pics of the broken parts and also of the sectional that looks great on the outside but is...