Kohls gives $10 in Kohls Cash for each $50 spent.My bill had a subtotal of $68.95, so I earned $10 in Kohls cash.
I came back during the specified time and used my Kohls cash, and they discounted the purchase by $10. I later returned a $19.99 item from the original purchase. Because that reduced the subtotal amount of the original bill to 48.96, which no longer qualifies for the Kohls cash, this return amount and credit to my charge card is only $9.99. That is disappointing, but fair.
HOWEVER, when I later needed to return something I bought with the $10 Kohls cash, they subtract the Kohls cash $10 A SECOND TIME! This is not right! Their system is miscalculating and they need to fix this. If they later determine that the Kohls Cash is no longer earned, then they should subtract the amount in EITHER return, but not BOTH.
They took $20 total off my return value when I only had $10 in Kohls cash.This has happened on purchases in which I earned up to $50 in Kohls cash as well. 3028495