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Kohls - Horrible service

CompanyKohls
Location Joplin, Missouri
Category Supermarkets and Malls
Views249
Monetary Loss
$31
 

I recieved a jacket, gift reciept also, for christmas.After realizing that the jacket did not fit I took it to the closest store 2 hours away.

When I arrived at the store I found that they did not have the same jacket in my size. I was told the best thing they could do was a return of the jacket, at the price they are now not the price that was paid, and I could purchase something else. Long story short the price the jacket was purchased for was $44 and the earings that they exchanged them for was $13.

Horrible experience.Horrible customer service. 2f6a055

 
 
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Honestly Honestly
Apr 16 
The point of having a gift receipt is to tell the associate exactly how much money the original buyer spent on the item.

If a $44 jacket is $13 when you tried to return it, that means it's a clearance item. $13 is about 70% off of $44.

So what really happened here is, the original price of the jacket, the price on the tag was $44. You thought you'd get that much back, but in reality the person who bought the jacket for you bought it on clearance for $13. That is why you only got $13 dollars back. The gift receipt showed the associate that.

Plus why would drive 2 hours away without calling ahead first to see if they actually had the item? You wasted your own time there.

You can blame Kohl's if you want, but you should be more concerned that whoever gave you the jacket wanted to spend as little money as possible on your birthday present. They must not like you as much as you think. :grin
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@know better :P @know better :P
Feb 17  from Houston, Texas
:p
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JCP JCP
Feb 17  from Houston, Texas
JCP is better than Kohl's :grin :grin :grin
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knows better knows better
Feb 07 
That is plain *** on part of Kohls. Next time, buy your stuff or ask the person giving you the gift to buy it at JCP instead! Jcp has better customer than KOHLS ever did.
Reply
dana dana
Feb 08 
or get a gift receipt.
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@ know better aka knows nothin @ know better aka knows nothin
Feb 08 
You must be joking right? JCrappenny is the worst store I have ever been in. You look around for help and they walk away. And when you do approach someone and say, 'excuse me' they have the nerve to say, 'almost got away'. Seriously? Is this how you treat people who are putting money in your paycheck. Secondly, JCP employees are lazy as ***. Why? Their clothes are all over, nothings folded, and their junior section is a disgrace. Thirdly, no coupons? Ha, like I'm going to pay full price for a crappy shirt. No thanks. Went to customer service to do a return and they wouldn't refund my money, even though I paid with cash. Worst store ever, but hey if you like being treated like dirt go for it :p
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:) :)
Jan 30 
Ignore the devil's comments. That is just nothing but a fake character. This site is for us the consumers. Thanks for the info :)
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suxs suxs
Jan 27 
EMPLOYEES of kohls posting just makes KOHLs LOOK BAD
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TheKohlsExtraordinaire TheKohlsExtraordinaire
Jan 26 
So how exactly did you have a "horrible experience" and receive "horrible customer service"??? You're blaming Kohl's because they didn't have the jacket in your size and the fact that it sounds like the customer service associate returned the jacket at a higher price than what was paid for using the gift receipt? Not to mention, you would have gotten a Merchandise Credit to spend on something else in the store or you could have used it online. Perhaps you could have found the jacket in your size online and used the Merchandise Credit for it? Your complaint makes no sense whatsoever and it sound like you're just on here whining! :cry
Reply
SUXS SUXS
Jan 26 
only shop at kohls when you get a 10 dollar coupon get something for free.
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Dear Kohls Employees

You people are NOT MR.or MRS.Kohls. You act like these couponers are taking money out of your pocket...

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