I see that a lot of you are having problems with shopping experiences, billing issues, etc. I am a Customer Service Associate for a very high volume store in NY. I have been with the company for four years, and absolutely love working for Kohl's. But like many of you, I have seen some flaws over the years that need to be addressed. So instead of me coming here to complain and all that jazz, I am just simply here to clarify what many of you may not know about current processes and what the future holds for you, the consumer.
I have seen a lot of complaints on other websites about the way the Kohl's Cash policy is. Formerly when making a return on a transaction in which you earned KC and we were still giving out the KC, if it brings you below the 50 dollar threshold then you are no longer entitled to that KC (or a certain amount of it). After the earning period is over, and you do a return with that receipt you were allowed to keep the amount of KC taken from you by taking a Kohl's Merchandise Credit, or to take the refund in its original form but you lose the KC. The latter of the two situations, starting in April, will no longer be available to you. Regardless of my opinion on it, whenever you make a return involving KC you will no longer be able to keep the KC with whatever refund option you choose after the earning period is over. So now that that is out of the way, lets take a look at other things I have seen.
When using the KC, it is treated as a COUPON, not cash. The Kohl's policy is that any $ coupon must be taken off of the transaction amount first, before any percentage is taken off. Obviously, all this is done before tax is taken into consideration. It is written on the fine print on the back of you KC, so next time you go to use your KC, take a look at it so you aren't surprised at the amount saved on the bottom of your receipt.
Also, I have seen a lot of complaints about the return policy. The hassle free return policy is just that, we will indeed take back anything that the customer needs to return. With a receipt, you will get your full refund including any percentage off that you received the day of your purchase. Anything without a receipt can be looked up on any piece of plastic (credit, debit, or Kohl's Charge) in order for you to get your full refund. However, if you didn't use any of those and used cash, gift cards, or merchandise credit and don't have a receipt, it is Kohl's policy for us to give you the lowest price that the item has sold for in the last SIX weeks. For example, if a customer returns a shirt without a receipt and used cash, and the lowest price it was sold for within the six week period was 4.99, then that is what they get. There is no way for us as associates to influence what you get back, if that is the refund price the computer tells us, then that is that.
There is also a new rule when it comes to using the scratch off coupons. In order to receive the discount, the entire order must be charged to your Kohl's Charge card. These scratch offs are meant as rewards to you, the Kohl's card holder. Hence, it must be used with your Kohl's Charge card. You used to be able to put a little amount on the card, and the rest can be paid any way you want. Not anymore, unfortunately. Not saying I agree with it, but that's the policy and us as associates must follow it or we get in trouble!.
The last thing that I have come across is a lot of issues with the Kohl's card accounts'. Any issues regarding the card must be taken care of with the credit department, as us associates are not authorized to look at account information for the customer/. One thing I can tell you guys is that about a year and a half ago, Kohl's increased interest rates and APR across the board for all card holders!. I don't remember off the top of my head the amount it went up, but it did go up a substantial amount".
That is all I can think of off the top of my head|. Please do not think I am here lecturing everyone, but I am just trying to give you guys some insight on some things there have been issues with on sites like this one, and also telling you guys future policies that may impact the way you purchase and return items?. Any questions you have, please feel free to reply to this and I'll try my hardest to answer any questions you have:. Thanks, guys. 30976a6