August 2012 I received a bill from Kohls, and was surprised to see it had been forwarded from a state I do not live in.
When I called Kohls, I asked what was going on. I was told they had changed my billing address in May. WHY I HAVE NOT MOVED?!
It seems this happened automatically, due to an ex-spouse having moved and putting into the post office a change of address. I had changed my address TWICE in the past 5 years with Kohls, and so the "old address" on this post office forwarding notice, should not have matched mine at at! Yet they went ahead and changed my billing address so I never saw 2 bills.
The lady on the phone told me I had to either pay with a debit card, or electronic check THAT DAY....or drive to the store, or I'd get MORE interest changes.
I went to the store, I paid the bill, they had lied. It does NOT clear instantly when you do this. Thus I had NEW interest and finance charges.
I spent 3 days on the phone and talked to 11 people, before finding an email address for the president. I eventually found ONE person who had enough brains to SOUND upset on my behalf. She sent me a gift card.
In the end, NO one had a clue exactly how this had happened nor did they care enough to find out. I was told several "reasons", one being,
'I was probably connected sometime in my past financially to my ex-spouse."
DUH! So now 5 years later, this should change my address without my knowledge?
No one was concerned that the next step was to report me to a collection agency for not paying a bill they sent to a place I've never lived! Everyone lied about everything. They are also completely inept at math.
I canceled my Kohls charge because they can not be trusted with anyone's credit rating!!!!!
I did nothing wrong here, yet I no longer get coupons since I had to cancel my credit card to protect myself. Makes me mad. 2fe97de