Kohls called my home, asking for me by name. I said,"speaking". Then I was asked for my Soc Sec number. I do not give this on the phone. I reminded them they called ME at MY phone, I answered saying"SPEAKING." They insisted on having my SS #. I would not give it, so they hung up. Then went to the local store. Talked to Manager, showed him my Kohls...

• Soc Sec number
• Kohls statement

I bought 2 dresses 3t size which was too big ,so I went back to get 2 t size same dress. No exchange policy and you loose a lot when u return ,atleast more than 10 dollars. I was supposed to get 25 dollars after subtracting taxes ,20 percent discount. Then I got subtracted 10$ kohls cash which I lost for one dollar diff.i have never used this kohls cash . So I felt...

• percent discount
• size same dress
• exchange policy

I've had to re-register so many times. The first person I called was moronic and was trying to give me log in help by doing the same thing I had been doing previously. He had no idea what he was doing. Then he told me I had to e-mail IT. WTF. Finally I got a a hold of someone who was so nice and made me feel better. Then I called back to try to use my merchandise credit to pay a...

• Cust Serv and bill pay
• merchandise credit

I called their 800-564-5740 for Charge card questions. The guy is not paying attentions at all. First, I had to repeat my account number 3 times, finally, he got it. I was asking if they have send me a new card since the current had an expired date on it. He said he will go find info for me and ask me to hold. When he came back after a while, he forgot what he was...

• Charge account Customer Phone call

In the check out line, with 91 year old mother, there was another person ahead of me, another cashier opened up and told the lady to go to her register for speedy check-out. the cashier, #2, completed that transaction, I was still in line , waiting, so i moved over to #2, she looked up and told me to return to the other line, which I did. after putting my things back on...

I am very upset about my kohls experience today. I was in Fort Smith AR and a cashier named Bev was extremely rude. She is an elderly lady with short grey hair and glasses. My mother sent me with her kohls card to pick up birthday presents for my sister since we live an hour away and she wouldnt be in town. The cashier said I couldnt use it and I said ok...

• Fort Smith AR
• short grey hair
• kohls experience

I have not shopped at Kohl's for the past 10 years. I was in the Monroeville area so stopped yesterday. The whole first floor is packed full of men's and women's clothes. After circling a couple of times found out THE FAT PEOPLE HAVE TO GO UPSTAIRS AND SHOP OUT OF A JAMMED PACKED LITTLE CORNER. I thought this type of "labeling " was in the past and was over...

• Floor
• Storey
• Time

My daughter who's last gift from her late grandmother was left in a shopping cart, 10 minutes after leaving I called customer service to find out of the jacket was still there! They had found it and were going to hold it till Friday for me to pick it up. Friday comes and I go in to get it and no sweatshirt! After dealing win the manager for a week kohls admits that an...

• Customer service
• The Jacket

Starting about two weeks ago, I began receiving phone calls from Kohl's telling me to call and providing the number 800-564-5740. After about the third such call left on my answering machine, I DID call (even though my choice was to ignore same because they weren't saying why I should call). When I got through the usual nightmare menu and to a customer service representative...

• Answer
• USA PATRIOT Act
• El Salvador

The same thing happened to me. I paid cash for the item, received and used NO Kohls cash. I was charged a 15% transaction fee for the return. Their policy (on the original receipt, the return receipt, and their website clearly says "Full Refund". That is NOT true. Again, I paid full price, used no Kohls cash or other discounts, did not receive Kohls cash. The...

• Interest