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Keystone RV Company provide its customers Travel Trailers, Fifth Wheels, and Toy Haulers . Keystone RV is the #1 manufacturer of recreational vehicles in North America, and the largest manufacturer... of towable RVs with the history tracked from in 1996. Keystone RVs are available in all types and sizes of towable. Keystone RV has nearly 1000 dealer locations throughout the U.S. and Canada. Main office is situated in Goshen, IN, USA. Keystone RV brands are the most recognizable , such as Springdale, Retreat, Montana, Cougar, Outback, Sprinter, Laredo, Mountaineer, Raptor, Residence, Big Sky, High Country, X-lite, Premier, Alpine and Avalanche. Show more
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We purchased a 2013 Fuzion and after one year the roof is no good/falling apart. We contacted keystone and they told me that it was a warrenty issue with Dicor which is the manufacture of the roof. We then contacted Dicor and sent them pictures, there conclusion was keystone installed the roof with poor craftmans ship and keystone needs to be held responsible. Keystone still refuses to fix the...
We purchased a brand new Montana Moutaineer RV from Diamond Trail RV in Bevington, Iowa a few months ago. We had to take it back two times because of defects which one of the times we had to leave it for several days and then they still didn't get everything fixed that was wrong with the camper. They really just blew us off when confronted with the issues that were not taken care of. I wrote a...
used our model 24r21en200833 for the first time app. 1 month after purchase. was in rain storm first night and roof leaked down antenna handle on to bed, took back to dealer after getting back and was told to prove we had not owned rv for more than 90 days because that is all the roof is warented for, it is up to owner to MAINTAIN SERVICEABILITY. dOOR LOCK DEFECTIVE ON REAR DOOR, WAS TOLD THAT...
Bought from Colerain RV in Ohio. Driving home slider switch stuck in on position, burns out motor. Back in NY brought to 2-locations. Still waiting for Keystone to ship out part that could fit in small envelope. Terrible communication. First RV. Keystone, the right hand does not know what the left hand is doing. I have no idea what unit looks like can't get in it. I wish I read all reviews first....
Purchased in Jan. 2012. Live in it for work. #1 Holes in floor where snow came in. #2 Shower not supported-Sags. #3 Water heater electric unit went out. #4 Fan light hangs up. #5Door lights short out & trip breaker. Had to tape to stop.#6 Cable broke in slide. (had it repaired & 2 days later) #7 Another slide cable broke. Had to manually force in as motor wouldn't work either. All...
I was on vacation and 2400 miles away from home when I discovered I had a bent axle and worn tires on the inside. (Pressure was maintained at specified range) I had to pull into an RV repair facility for repairs. lost two days as a result. Keystone was slow to respond and failed to communicate with the shop in a timely fashion. Finaly after two days I told the shop to go ahead with the repairs. I...
had to replace slideout floor on a 2007 37 ft slideout never sealed from new rot and mold lots of work 1 year war..have to work on bedroom next .. same trailer park having same problem floor also spliting many trailers of the same make having same problems people in the park are not happy they do not know who to talk too . need some advice e mail is firstname.lastname@example.org i think i do not need a...
Keystone designed the shore (electrical) cord to be inserted in the trailer that had a drain pipe running right through the middle of the hole. So the cord is very difficult to insert and remove. The box that the cord is to go into is too small and you wind up with an tangled mess of cord. I presented this issue to Keystone along with numerous pictures and they denied the claim saying that is...
As I suspected I received an email from Keystone and yes they denied my request to fix the leak on my slide out or any of the damage. The note said and I quote “The unit has been set up permanently with the slides out contrary to Keystone and the slide manufacturer's recommendations.” Really how did I do that?? Have they even seen my trailer?? Unless Keystone and the slide manufacturer's...
Keystone sent me a request for a survey. They got poor on everything and here is my comments. Changes: Make the awning longer to cover both exterior doors this would give access to the outdoor kitchen when raining. Move the 115VAC to 12VDC converter to a location that is accessible to facilitate changing blown 30 amp fuses. Better outdoor speakers and locate lower instead of 1/2' from the awning....
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