I tried to make an online fabric purchase to take advantage of 60% off upholstery sale!.The fabric I selected is not available in the stores near me/.
I tried to place a $100 order REPEATEDLY on the website but it would not accept my card #, giving me an invalid card number error?. I called customer service to try to place the order by phone and was told the same thing would happen/. The CSR explained that it is an encrypted security issue that Johann's site has with MY bank and that I should contact MY bank to find out what the issue is,. Very poor service in my opinion?.
I have placed many orders on different websites using this same card and have never had an issue.. I am extremely disappointed in the way this is handled leaving all the work to me - the customer- to fix the issue,.
The CSR said she receive lots of complaints about this.UNHAPPY! 38bc850