Hey there,

I just had an evil experience at Jiffy Lube #27583933 Ne 4th ST, Renton WA 98056

I took my 73 ford into their shop because I needed to have the transmission serviced. They had a special running, so I got the oil change for 5 bucks more. Big mistake...

First there is an incompetent tech that couldn't even find the dipsticks. He looked in the power steering pump trying to find the oil. I finally walked out and pointed it out to him, and walked away. About 5 minutes later he walks in and asked me "has this ever happened to you before?" while holding my broken dipstick tube and dipstick.

What follows is an hour of them trying to shove it back in backwards etc. The stick broke off with part inside the compression hole. There is no shoving it back in or "gorilla glue and tape" to fix it as was suggested by the tech under the vehicle.

The tech that broke it of course doesn't accept responsibility and the rest of the crew run with that idea so suddenly it's 4 against 1 even though only one guy had his hands on the dipstick.

Later I find out I need to come back and talk with their "manager" which is another punk kid who immediately tries to do the same *** to fix it and suggests "jb weld" to which I said no, it needs to be fixed correctly and I'm not going to risk that stuff getting IN the engine.

So the manager sends me to get 3 quotes. Yes I had to have 3. I was told emphatically Jiffy Lube will take the lowest one. I was further told they would only pay for what is quoted so if anything came up it was too bad. Even the mechanics I talked too were shocked because they can't give a quote for something that may or may not happen. To replace the dipstick on my truck, they "might" be able to get it out and replaced without pulling the engine... so 4 hours and 4 hundred. If a bolt breaks in the process I would supposedly be left with a "too bad" situation. If the engine has to be pulled, oil pan needs to be dropped and it's running 8-9 hours and a thousand bucks for the repair if nothing goes wrong.

Well I took these quotes in and I was told immediately they weren't going to do anything and that it was broken before they touched it. I contacted Jiffy Lube directly and they refuse to hear it and claim franchise etc. even though it is Jiffy Lube's name on it.

They Also added a note onto the receipt dipstick broke on arrival. Supposedly my signing for my keys is being claimed as agreement. Unfortunately there is a problem with this.

1: Signed under duress, I needed to get my vehicle to a repair shop and I don't get my keys unless I sign.
2: The signature is simply authorization to do work and that the work was received. Nowhere is it agreement with what is written. They knew emphatically before I signed and left I would be getting quotes and submitting the claim!. They then began to stonewall me".
3: Instead of making things right they hit me with a no trespass'. This further violates the contract or agreement allowing me free top-offs (which are needed now that I'm leaking more oil because of their damage..)

So now I'm waiting for a call back from the franchise'. Jiffy Lube Corporate hung up on me". If I don't receive resolution this afternoon from their district manager, I'm going to King5 and Kiro7 and I'll stand outside of their shop with a sign on the sidewalk if I have to.. This shop is going to cost me over a grand in repairs". I wouldn't care if they could get it done cheaper, if they had a proper mechanic, but they don't and won't even attempt it.
30aa873

• Need
• Management
• Power steering
• Massachusetts Institute of Technol
• Dipstick