I placed an order online and opted to have it delivered to the store near me, since shipping would be free. I was told it would take 4 to 7 business days and I would receive a phone call and email when my item arrived at the store. I waited until today to call the store and found out that my item has been sitting there since 6/11/2013. I received No phone call and No email. I personally don't...

• order online
• key element

I ordered furniture from the company and they called multiple times to "confirm" the order and then cancelled it without ever notifying me. It turns out the couch was out of stock and they never even bothered to let me know. I have no idea how I could have fixed this. Customer service was awful. They were rude and insisted they did nothing wrong although they had no explanation. They kept...

• Customer service
• Horrible company
• multiple times

Public Service Announcement: DO NOT EVER SHOP AT ANY JC PENNEY STORE INCLUDING ONLINE. On June 11, I ordered online for store pick up. Order was shipped on June 12. Went to pick up my order that had already been charged to my card evening of June 17. Was informed it would not arrive for several more days. They flaunt a 4-7 day wait and then don't deliver. Since it did not arrive as promised, I...

• Terrible customer service
• JC Penney
• JC PENNEY STORE

For the past year on several occasions I tried to make a hair appointment with my stylist who I have had for over 20 years. When I call the front desk no one answers. The message says to leave a message or press 0 but I have been able to leave a message. This weekend I called both on Saturday and Sunday. On Sunday I was able to speak to someone who told me that she was downstairs...

• hair salon
• hair appointment

I have purchased your sheer support pantyhose for over 35 years. Very very upset I can't get them anymore. Your customers aren't leaving, you are running them away. Hanes pantyhose are over priced and they suck. I have not been able to find anything close to what I have been use buying. I have looked and looked. My search was in vain. Shame on you for treatimg your long time...

• sheer support pantyhose
• Hanes pantyhose
• long time customers

I love these jeans and JC Penny doesn't carry them anymore. What were you thinking. I do not shop there anymore because of this and the rude employees!!! Now if the employees were nicer and you started carrying my jeans again well I would definitely start shopping there again. I have bought these jeans for years and love them. ...

• Jc penny
• rude employees
• JC Penny stores

Swimsit top was marked with a sticker for $38.00 sale was 30% off should be $26.60, price Under the $25.00 ! Stopped manager to ask how this was ok and what the price would be at checkout, She tried to keep walking and said that it would be a better price at the check out. When asked how she preceded to explain that people want sales and coupons. I let her know that the math...

• price check
• Brenda Smith Katy
• JC Penney

The misses dept lacks clothing. Especially pajamas!! I was looking for pajamas today and was very disappointed. What really ticks me off is the store in my city had a cash register right where you walk in the door between the shoes and women's lingerie. It is gone. You have to walk half way around the store to check out and then walk all the way...

• lacks clothing
• Cash register

I've never been much of a jcp shopper; I went there when I needed to and they usually had what I needed.When they revamped their system, though, I decided I'd give it a shot. The other day, I needed a curling iron. I'm not too picky and their website indicated they might have several options, so I made my way to the store. What on Earth did they do?! Yeah the store looked nicer, but...

• curling iron
• JCP shopper
• hair dryers

Today June 6 2013, I went to the JCPENNY SALON to get my hair done. I had called before hand and asked about the price of getting my hair colored and getting highlights done all over. The lady on the phone said it will be $90.00. Later that day I went to the salon and one of the employees assist me to do my hair. When She began doing my hair she was awful at doing highlights. When I told her I...