I really wanted to send an email direct to the store regarding this matter but there is no facility on the website to do this and I imagine that phoning the store direct would be waste of time as the matter wouldn't be taken any further than the person who answers the phone.Anyway - I felt I needed to vent somehow!.
While shopping with my daughter at Ikea Logan yesterday I had one of the worst shopping experiences of my life'. In order to avoid the horrendous checkout lines we went through the self service checkouts.. After putting my daughter's 14 items through and then my 5 items through and placing them altogether in a trolley a security guard appeared from nowhere and in a very hostile manner demanded to see our docket;. We gave the dockets to him and started to explain the there were two dockets for two separate orders and we were told to "be quiet"".
He then attempted to count the items (clearly unable to count beyond the number of fingers he has);. He then called for a supervisor to come over!. He told her that we had "forgotten" to scan several items and that she should take a look:. The supervisor then counted the items and checked them against the docket to find that there were no missing items and that everything was in order.
The whole drama took about 5 minutes or so and we were made to feel like criminals by the security guard. I told the supervisor that the security guard was extremely rude to us and we left. After walking about 20 metres I turned around to see the security guard laughing!
I understand that Ikea may want to do random checks but there is definitely a polite way to do it without making the customer feel like a criminal.Great customer service guys - I doubt I'll be back! 3009cac