On 12.17.12 I paid $37.99 for Erythrocin Stearate 250mg 30 tabs under Humana Walmart Preferred Plan at Rite Aid Pharmacy.On 1.18.13, I had to refill the prescription and was charged by the same Pharmacy $75.11.
The pharmacist called Humana and was told Humana increased the cost for the drug for the Walmart Preferred Plan. I called Humana 3 times and was on hold for 65 minutes?. Customer service is a disaster and I was disconnected twice/. There is no fax number or email to contact Humana, only a telephone number that is insufficient to handle the complaints|.
I finally got a supervisor, Seth, who said Humana increased the out of pocket payment to me because the drug increased BUT HE COULD NOT PROVIDE ANY no documentation of the increase". I was told now I must pay more for drugs than before as Humana does not provide the discounts as before|. Humana is deceptive and does not disclose the increases in out of pocket expenses to the consumer.. I would not have renewed for 2013 If I knew Humana would not give a discount on drugs and now I have a huge increase in out of pocket expenses!.
This issue is about Humana’s refusal to honor the discounted drug prices as before/.I would never have renewed this drug plan if Humana disclosed its new pricing policy that I never was informed of. 2f82af7