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THE HOME DEPOT-Charging us late fees when we didn't receive any statements.

  • by   Dec 21, 2012
  • Review #: 369513
CompanyHome Depot
Product / ServiceAccounting-statements
Location Placerville, California
Category Supermarkets and Malls
Views49
 

We have now closed our credit card account with The Home Depot...We received no statements via mail nor e-mails.We had no notice about the late fees until someone called from a credit dept.

We called customer service dept and explained we had no notice about our account. If we did, we would have reviewed it and paid what was owed. So the customer service told us to call their IT dept and review our on-line account information and re-set the settings..We again explain to Customer Service we had no knowledge about the late fees.

So customer service gave us a credit for one month late fees of $25.00 but not the rest. 38461de

 
 
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HUH?? HUH??
Jan 25  from Walnut Creek, California
I guess some of us just know when our bills are due and don't depend on mail or email. You can't blame Home Depot, they are not a creditor. I have a Lowes credit card and if anything went wrong I wouldn't go to Lowes with the issue, I'd go to GE Credit about it. You only have yourself to blame. Take responsibility.
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??? ???
Jan 08 
Sounds like you went multiple months without paying a bill. Seems odd to me that you would go out and buy things on a credit card and not expect to pay for them. If in fact you had not received any statements wouldn't you begin to wonder why you hadn't received any and questioned why not?
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