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Home Depot - Never Received item due to incompetence

  • by   Mar 04
  • Review #: 389893
CompanyHome Depot
Product / ServiceDishwasher
Category Supermarkets and Malls
Views68
Monetary Loss
$486
 

I ordered this item on a “Web Special” for $404.10 (10% off and free shipping).This is how the order originally showed up as this on my order confirmation receipt:Subtotal: $449.00 Promotional Discount: $-44.90 Shipping: $55.00 Estimated Sales Tax: $0.00 Order Total: $459.10 Later, I received the shipping confirmation (4 days later) the total had jumped a little more:Subtotal: $449.00 Promotional Discount: $-44.90 Shipping: $55.00 Estimated Sales Tax: $27.55 Order Total: $486.65 I called Customer service and told them I needed this item by the end of the week.

They told me that was not going to happen. I said to cancel the order. I was told that it would not be a problem, because it actually had not left the warehouse yet. (Lie 3).

It was already in route. The next day I got a call from UPS that UPS Frieght wanted to set up a time that they could drop it off in my front yard. I told them I canceled the item and I refuse shipment. Send it back.

Needless to say, my credit card was charged the $486.65 and the dishwasher is floating around the country somewhere. Who knows if I will ever get my money back without a lawsuit. Anyway, I ordered it from Amazon, had it in 3 days shipped regular UPS in perfect condition. Guess what the total price was?

$486.65!. What a great deal the Home Depot has/. (Also every time you talk to customer service, do not expect to speak to an American". You will be calling India;.)Also, while I am at it, never order anything on-line to pick up at one of their stores;.

They will pull all of the damaged *** they can’t get rid of for you!. (You know, the stuff you would never take if you pulled it yourself),.

I have one word for you..LOWES………… 386fa33

 
 
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LadyScot LadyScot
Mar 08  from Naples, Florida
I agree with Heartless. I find it amusing you accuse the store of incompetence when you yourself fail to READ and UNDERSTAND.
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Heartless Heartless
Mar 04 
You lack understanding. First of all the price jumped cause the sales tax was finally processed, it depends on where you live. Second of all I highly doubt Home Depot claimed to have the best price on the unit, they were just simply running a sale. Finally I'm 100% sure Home Depot doesn't pull the damaged/unwanted stuff and try to pass it off as your order. If the store already had the item to begin with why order it? Why not just go to the store and buy it? Are you that clueless? Things shipped to the store come from the distribution center or the manufacture. It actually saves you money to ship to the store cause you don't have to pay for shiping. I could go on and on why you're a tool, but being a tool you will never get. You were never designed to think, just do a the same job over and over and over and over.
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