I went on holiday on the Ms Veendam and the spa manager Candice was the most rude and unprofessional person in a managerial position I wondered how that company manages to stay in business with such untrained management she mixed up all my appointments and they also lost the important form that I filled out and had to fill it out again and she shouts when she...

• spa manager Candice
• unprofessional person
• Ms Veendam

Due to human error they cancel half of trip with no reason: Every weather forecast was advising a low pressure system of 40 kn wind with 7 to 10 m swell coming in the area of Cape Horn on the 6th of April 2013 moving eastwards and by the 07th of April in the morning wind and swell was supposed to drop, this weather advisor was already available online by the 31th of March 2013. This means...

• Punta Arenas
• weather forecast
• Cape Horn

Eurodam 1/26-2/2/2013 - Norovirus - crew members infected passengers - by end of third day there were at least 20 reported cases. Sent nurse who did nothing but give me tylenol and sea sick pills - ship had no gatorade or kool aide - gave us very small cup of jello w/rotten fruit. We had to stay in our rooms for three days & nights - no one cared - asked if they...

• 2007 singles
• Room
• Rooms

My first cruise ever! First vacation in over 25 years. rude staff, smelly cabin, broke down old nasty ship The MS Ryndam she needs to be put down. If you have a walker, *** bag, cane, scooter and like to end your night at 9pm this is the trip for you, puzzles cost extra. When the most excitement is in the toilet you may have to ask your self if this was worth the cash. Why does a...

We booked a BC cabin ( upper promenade) guarantee or upgrade on the Holland America Prinsendam departing in August from Amsterdam. We were told that we would have to wait until we boarded the ship to get our room assignment. We were given the worse rooms on the ship! .in a room over the engines-added on.different level.not part of the original ship. The cabin had extreme vibration and...

Ship – VEENDAM (New York – Bermuda – New York) from 07/01/12 – 07/08/12, room #417 We were treated with blatant disregard and disrespect. This was not our first cruise , and not even our first cruse on the Holland America line - and we are beyond disappointed and frustrated As you can see from the following details, our cruise was completely ruined from the...

While traveling in the Baltic on the MS Eurodam, I awoke to find my wallet not where I left it the previous night. Upon though search of the cabin, I notified the front office of the missing wallet, I was advised it may have been turned in at the front desk just minutes prior to my call. Upon inspection it was returned to me missing the $1800 cash, the cruise line policy is to...

My husband and I planned our first cruise in the first week of Sept 2011. We were so excided as this was our 5 year wedding anniversary celebration. As soon as we arrived at the ship in Seward, we were told that the ship was leaving early. We thought that was great until we found out it was because of a bad storm. I was a little concerned, but tried to keep a posative attitude No sooner did we...

Holland America Cruise Lines cancelled a recent cruise to Australia without giving any explanation for the decision. My travel agent only found out later that it was due to them booking the entire ship with some level of Australian dignitary and leaving all of their passengers without a cruise to take. They flatly refused to refund any dollars committed to the cruise other than the actual...