I shopped at the southside Indianapolis, Hobby Lobby store on 12-11-2012. I purchased $102.61 worth of merchandise. I was a first time Hobby Lobby customer. I noticed when I returned home (after the store had already closed for the evening), that the cashier had forgotton to give me the 30% off on the selected items that I purchased that were on sale. The cash register receipt looked like a mom and pop shop, no item numbers, only generic names like "Crafts". I called the next day and spoke with a "manager named karen" only to be told that it was a new cashier. I would need to retrieve all my items, bring them back into the store, and they would correct their error. Really, it is 2012, and with all the technology available, I was asked to bring everything back into the store. (Thank God for Macys, Kohl's and other retail stores who know how to run a business and treat their customers right). I decided to stop by the southside Hobby Lobby on my way home from work (no I didn't have the items), to see if this was really true. I found a store worker who I explained everything to and asked her to call a manager to the front so I could speak with her. She replied, "I don't know why Karen told you this was a new cashier she is not that new. (Really?) The worker went to the cashier behind the return/exchange register and asked her to call for a manager. She explained the situation to the cashier (really, totally not necessary to put yet another person in the mix). The cashier said "Does the lady know it has to be a certain amount before it qualifies for the discount?" WOW, could this really be happening. A code 7 (I think was called over the intercom) and a lady named Casey came to the front. I started to tell her about the situation, showing her the two receipts (I had made two purchases on the day in question). She cut me off mid-sentence (error #1-always listen to the customer). Said I don't need to be looking at this other receipt, then. WOW (customer service 101 would be a good course for this lady). She then reiterated that I had to bring everything back into the store in order to get an adjustment. After telling her my frustration, she made to effort to "think outside the box," so I asked her if she would walk with me through the store and determine if maybe I made a mistaken before I went 20 minutes south picked up my items and drive another 20 minutes back to the store. She said "I suppose I could do this." WOW (really) She reluctantly walked with me - then asked me very coldly, now where is this stuff that was supposedly on sale? I showed her the items, and YES, they were on 30% discount. She said you will have to bring everything back into the store in order to get the adjustment. I explained how unhappy I was that their error was going to cost me more time and with gas at $3.30 a gallon, I wanted to know if I went the distance to get the items and returned what Hobby Lobby would do for me!. Well, first of all she told me I would not make it back before they closed for the evening and secondly, Hobby Lobby would not do anything to compensate me for my efforts (error #2 - a discount coupon for a future shopping trip would have spoken volumes about their desire to apologize for their error'.) I told her 10 years ago I worked for a major retail store on their management team and I was certainly surprised by this store policy.. She said they only made "one mistake?." I have at least two or three items that deserved the 30% discount (yes, it was one mistake made 2 or 3 times on the same receipt|. I told her I would return tomorrow and that I would bring the items in for adjustment but would never shop at Hobby Lobby again,. She didn't seem to care (imagine that).. After reading the complaints on line about Hobby Lobby, I understand now --- BUYER BEWARE --- CHECK YOUR RECEIPT --- ONCE HOBBY LOBBY GETS YOUR MONEY, IT WILL BE UP TO YOU TO PROVE ANY MISTAKES:.
In 2012, there are too many good retail stores offering crafts and products similar to Hobby Lobby merchandise to take the risk of shopping with Hobby Lobby.