I bought a hair flower clip two weeks ago for the full price of £6.00.Within two weeks it broke.I approached the retailer and politely requested an exchange.

I was rudely informed that the flower clips are generally weak and flimsy products; therfore, it is susceptible to breakage.

I then proceeded to explain that the consumer should be informed of this prior to purchase to enable them to make a decision whether they wish to buy the product at the full price with the knowledge that it will break so soon after purchase.I proceeded to inform him of the Sales of Goods Act 1979.His response was simply that he didn't care and he was refusing to offer me neither an exchange nor a refund. 3102fdd

• hair flower clip
• flower clips
• flimsy products
• goods act