Please try to contact Helzberg Diamonds Customer Service directly prior to posting any complaints on this site.
1 5 1
Industry: Luxury / JewelryHelzberg Diamonds social reviews and reports. Join community by posting your own comments or complaints.
Helzberg Diamonds Company is engaged in diamonds jewelry retail since 1915. Almost 100 years experience allows Helzberg Diamonds to position itself as a leading and pioneer diamond jewelry store in... the U.S. Assortment of Helzberg Diamonds shop includes refined and luxury rings, necklaces, earrings, colored gems and jewelry for various cases like wedding, anniversary, engagement, journey and exclusive collections. Helzberg Diamonds Company is famous for its high demands to diamonds quality and for unexceptionable customer service both in online store and in 234 locations around the U.S. Helzberg Company Diamonds hires trained gemologists and diamontologists for delivering its customers maximal comfort and satisfaction from purchase. And in store, customers are often offered special diamond viewing rooms that provide complete privacy. Show more
Had an experience with Helzberg Diamonds? Submit review ›
1st month I had to get it repaired 4 times, first 2 times was resizing. 1st time the woman lied to me and told me they didnt size rings in 5.5 so i did a 6 which was too big. came back and another woman said "oh of course we do 5.5" then my diamond fell so many times inside my ring this year its not even funny. over all year i must of returned it about 10 times. Then my most recent visit i just...
I've tried using my bank of America card and it denied is then I purchased a pre-paid American express card and the same problem came up why won't it except any card I use online. I'm just out of options and now I can't get the item I've been trying so hard to save up for and to purchase. This website has a lot of problems for me, and I didn't need a 100 words to get my complaint out there, it's...
Visit your location to inquire a battery for my husband's Movado, and my clasp tighten on my Mavado. The first sales associated name Julie C. was very friendly and began the paperwork to send my husband watch in for a battery. She then stepped to another associate inquiring about tightening the clasp handing him the watch and walking back to me to complete the process. He inquired about who...
Just *** and counter-productive: when I got behind in my monthly payment Helzberg shut off access to the on-line bill pay and did not replace it with paper statements in the mail. I asked them to restore access and they said they couldn't do anything because my account was sent to a collection agency; when I explained my circumstances they said just mail checks to HSBC with a letter asking for...
My fiancé purchased me a chocolate diamond ring in white gold for Mother's Day this year. The band is already changing colors after only 2 months like it is silver. I went to the store to ask about it and the sales persons response was "yeah...they do that sometimes". She cleaned it and it did look a little better. Now 2 weeks later it is even worse than before. I am not looking forward to going...
Purchased the 8" silver chain bracelet for my fiance for her birthday. Everything was great with the present, got a 1 year warranty from them, included. Did not qualify for the lifetime warranty they offer. I asked about sizing and of course they state that they can get that done if it needs to be smaller. No mention of cost at all. Low and behold the bracelet was too big and 4 links need...
I purchased an engagement ring from Helzberg diamonds back in December i gave this ring to my fiancé In February. After having diamonds fall off of the ring on many occasions helzberg wanted to swap my band so I allowed them to. The new band that they gave me also had the same repetitious problem. After the band being in possession of the store for almost the same amount of time it was on my...
Over the years we have purchased a lot of jewelry from Helzbergs and recently had an experience that will keep us from ever going back. We purchased a ring for my daughters graduation in sterling silver. A month later we took it in to get it resized. After resizing the joint was tarnished and turning black. We took it back and the lady said our daughter should be wearing the ring in a pool...
I went into the robinson store just for a simple ring cleaning and looking for earings. A foreignor came over to greet me and when i explained i would like my ring cleaned she kept telling me i need a inspection card to clean my ring. I told her i just want my ring cleaned thats it i dont need a inspection she continued to lecture me like a child about having my card. After 10 minutes of this...
I decided to make an exchange instead of returning the item when I was told there was a trade up policy if you bought a diamond. I was never told about the stringent rules or I would have just made my return and left the store. When I went to trade up I was told that I could not do so because the item I wanted was on sale. I was directed to customer service. After weeks of trying to get this...
Showing 1-10 of 35 complaints
Companies similar to Helzberg Diamonds
- PHOENIX GOLD LLC
- Precious Memories with Roses
- Moodys Jewlery
- Tudor Pelagos
- Porter Mall
- Very Affordable Jewelry
- MTM Special OPS
- Oriental Pearl On Line Company
- Jewely Room
- Masseys Jewelers
- Tiffany Outlet
- Esther Tadjiev, Chanel
- Belleza Jewelry
- Human Time Project