Commerical TV AD-During the call I told the dispatcher I was no longer interested in the product and found the commercial not forth coming and dishonest. As seconds went by more and more parts and with each additional part was additional funds. Why not mention parts etc... during the Commerical. The TV AD is very mis leading and this began my decision after her...

• Commerical TV AD-During
• handling charges
• additional funds

Hearthware manufactures and markets a product called the "Nu-Wave Oven." This product has been on the market for several years, generally sold via infomercial but also available online. They sold the product with a dome that was not built to withstand the heat generated by the appliance itself. As noted on the "pissedconsumer.com" website alone, more than 350 complaints have been...

• Fraud
• Crack
• Dome

Besides charging 29.xx per unit for shipping and handling, "they" add a 30.00 surcharge per unit because I live "in Hawaii or Canada." No other explanation was given by the sales lady I called to get answers before I hit the internet button. Total cost was 99.xx for merchandise plus 150.00 for shipping and handling and Hawaii...

Northern IL BBB rating - F Advertising Review On January 25, 2013 Hearthware, Inc was sent a letter requesting substantiation of several claims on its website, NuWavePIC.com. The claims included: * "Buy One Get One Free" * "Just pay $29.95 for the 2nd PIC" * "3 payments of $33.33 +$29.95" These claims were in violation of sections 2(a), 5, & 6 of the BBB Code of Advertising....

• Business
• 1982
• 1980

I just received my set of PIC today - finally. I wanted to purchase the carrying case for one of my units. I was willing to pay the price UNTIL I saw yet another outrageous shipping fee. I ended up at a site that had so many consumer complaints, mirroring MY experience and thoughts on your misleading advertising practices, so I had to add my own. Firstly, you mislead people...

• Marketing
• Business
• Fraud

Would like to exchange two pans.send return lable Return number M.P. 333369 . both have bad spot in the bottom, Hope it will not take a long time before i rceave return lable, since you will not ship replacement until after you have receave the return ones. Having to enter 100 words is more words then I need . should not have to put 100 words . Would like to exchange two pans.send...

• The Return
• 2006 albums
• Carriage return

my brother thought he was ordering 30.00 worth of cookware off the tv and got hit with a 300.00 out of his bank account he is on social security so now he has no food and as yet to see the cookware!he is a navy vet. he just thought he was going to get a good dal not ripped off,something needs to be done about this company,evidently he is not the...

• Need
• Want
• United Kingdom

I purchased this product because it was advertised with "bonus cookware". After I received my order it only came with the 2 nuwave pic. I called customer service and was told there was additional shipping for the cookware for a total of over $100.00 to ship a couple pans from IL to WI. That's after paying $60.00 to ship the 2 small nuwaves. REALLY!...

• Cargo
• Shipping
• Ship

Ordered the 2 Cooktops...and ask how many sets of the cookware came with it.. and could the 2nd of either be sent to a different address. She said "No, has to be one address" Tops came But no cookware--(you know the FREE cookware they promote) Called back...if want the cookware it's $70..how'd that for being free. If you have a stove, you...

• FREE cookware
• different address

I sent this message to the customer service address on the NuWave box on 01/03/13: "I received the NuWave Pro Infrared Oven for Christmas. Sadly, I am unable to use it because it is missing the instructional DVD and the promised printed materials: Complete Cookbook Quick & Easy Cooking Guide Registration Card Please send these four items to me at: xxxxx" Princess replied: "In response to...

• NuWave Pro Infrared
• customer service address
• Barksdale Air Force