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Hearing Aids - Widex Hearing Aids

  • by   Aug 17, 2012
  • Review #: 340006
CompanyHearing Aids
Product / ServiceWidex Akia
Location Holbrook, New York
Category Eye and Ear Care
Views763
Monetary Loss
$6
 

I purchased my third set of Widex aids in Phoenix and the dealer sold their business soon after.I have been wearing aids for almost 50 years and it is amazing how slow the technology changes.

The dealers will woo you with all of the fancy graphs, channels and new ear pieces and none of them are any better than getting the right fitting. If your Widex dealer leaves or in some cases even if they stay you will not get any support from their factory!. It took me years to get their phone number and they are only interested in sales and talking to their dealers'. I had already purchased Phonak aids and tossed the Widex ones in the drawer as hearing aid dealers and audiologists are only interested in new sales and not getting someone else's sale fixed!.

When I recently looked at new Widex Aids they offered me a one year warranty extension on the aids that never worked if I purchased new ones.. Imagine how thrilled I was with that offer!. Be sure they work well before the trial is over or get your money back?. You will spin your wheels forever if you don't/.

Make sure the manufacturer can be contacted and offer support if there are problems;.WIDEX does not.
. 3031c49

 
 
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Carl Carl
Oct 29, 2012 
I wore a pair of Widex Inteos for 5 years and was reasonably satisfied with them. I was then told that Widex would no longer service them. Widex had come out with a new line Clear with all kinds of wonderful verbage about the improvements they made. I bought a pair $4,500 and they seem at best to be warmed over Inteos with some fluffy improvements that did little to improve the hearing. BOO WIDEX
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Shauna Shauna
Feb 23 
The Widex Clear are the best and highest quality hearing aids on the market. Find another dealer to program the aids for you. Please make sure that the dealer is using speech mapping to ensure accuracy. Additionally, if the practitioner is a Hearing Instrument Specialist, make sure the Person is qualified. My dispenser has a hearing healthcare degree, board certified in hearing instrument sciences and is ACA qualified with over 20 years experience. You want an educated and experienced practitioner. If the practitioner is an Audiologist, make sure he or she has been dispensing for many years and is in private practice. Best of luck..
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Anonymous Anonymous
May 09 
I am a Doctor of Audiology and what i and the manufacturers will tell you is that with any new technology theoretically, improvements are vast. I say theoretically because how it translates to the human ear is still under study. What i will say is that with every advancement in technology, i find more and more of the population who tries hearing aids has less and less problems. Widex will repair hearing aids for 7 years at this point. Most manufacturers will only do 5. I just got an email that starting this June (2013) they will service them for as long as they can get the parts. Thats the problem. Their suppliers only make the parts for so long.
Also, it is important to note that the hearing aid can only do so much. My analogy to patients is that we are born with 88 piano keys. You may only have 60 keys left. No matter how much we 'ding' in the higher pitches with the hearing aid, it is not going to be heard because some of the keys are gone. Also, the among the keys that are left, there may be significant damage so that speech or other sounds sound unnatural or distorted. Today's hearing aids can help with clarity and background noise which is what we need them to do the most since the brain can't do it well anymore. But, nonetheless, nothing is as good as the original.
I dispense a lot of Widex. I've found over the years in comparing companies and even comparing levels of technology within companies, that people tend to love the sound... Show more
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Stefanie Stefanie
Oct 03, 2012 
I'm to office manager for an audiology clinic in Portland,OR. You really must find a liscened and well respected Doctor of Audiology, someone who is familiar with your devices, has experience and knows the programming software. It is in a reputable Audiologists' best interest to provide quality service no matter where you purchased. We reprogram hearing aids at least five times per week, most of which were not purchased in our office, we do this service because we know we are building a good client relationship and hopefully that client will think of us when and if they do decide to upgrade. Widex can be reached by email at proSupport@widexusa.com
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Pete Wade Pete Wade
Aug 21, 2012 
Bought Widex hearing aids in Highlands Ranch CO. Great service! Moved to Myrtle Beach with two years left on my "Worldwide Guarantee". No dealer in Myrtle Beach area will honor the guarantee. Tried to call the mfgr. no luck.
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Rob Rob
Aug 19, 2012 
My experience with Widex is completely different. When my wife's Widex hearing aid stopped working, they replaced it with a brand new one. I was thrilled the hearing aid was the problem, because one time we took one of her old hearing aid's into the audiologist, because she thought it was broken. Guess what, it wasn't broken, she had a "sudden hearing loss" and the result was that she lost the ability to discrimate speech in that ear. Now she has no hearing in one ear and the good one is not that good.

Hearing aids can be fixed, your heaing can not be fixed. Try not to be so mean about these wonderful devices. When her hearing aid malfuntions now, we pray it is broken and when it is we are thrilled, never angry. The hearing aid helps her hear better than if she is not wearing it. We bought a cheap hearing aid once, because we were ***. Never again. Find a great audiologist and get the best hearing aid you can afford. How do we know what is the best hearing aid? You don't, we lucked out - we found the best audiologist.
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