Purchased a loveseat double recliner and warrantee from in July of 2012 and took delivery in Sept of 2012. In April of 2013 I filed a repair form and was promply told I had a full refund comming from the manufacturer. However upon going into the store (Hanks on Rodgers Ave in Ft.Smith, AR) I was told I needed to select a replacement as my refund was credit not really...

• Furniture
• Couch
• Chair

I purchased a new Wayne sectional from the store in north little rock. Four days after they delivered it I noticed that the face of the underneath drawer was falling off. I called and asked if they could please fix it. The person I spoke to told me that they would take care of it. Three days later I still haven't heard anything so I called again and was told the person who took care of...

• Customer service
• Sales
• Portmanteau

Horrible hank not fine service. We bought a bedroom set from in Springfield Mo. The order the set and call us to pickup in about a week. The sale person called and said it was in. We tow a trailer 60 miles one way and when we get there only part of it came in. We told the sales person about the time from work and gas. She said there is nothing they can do. So know i have...

• Customer service
• HORRIBLE CUSTOMER SERVICE
• sale person

My terrible experience with began when we purchased a sectional at their Springfield, MO, location. Within the week of receiving the sectional we noticed the seat cushions were not retaining their shape and the padding seemed to be so worn you could feel the frame when you sat down. Also the sectional was advertised with six and we only received...

I purchased a couch/loveseat combo. In six months, the cushions were sagging and had "deflated" so badly that you could feel the wooden frame. I turned in a warranty claim to have the cushions replaced, and waited 4.5 months for a solution. I encountered severely from everyone from the receptionist at the store (in , AR) to the manager (who was...

Purchased a table and chairs from the Jonesboro store in March 2012 that had to be ordered because the chairs were out of stock. later they call to let me know I could come and pick up my order, they didn't even put it together, picked it up in ! Got home and discovered they had ordered the wrong items! After getting no where with the salesman, I...

We bought a $3000 mattress and box springs... Was told that the tax ,delivery , and pad was free... Well, we got the bill .. the mattress was $.. $2264 ,the box springs $384.. delivery was $59 and the pad was $69.. dah what is free about what I was told... Granted ..the was the same but how is anything FREE when I am paying for it.. They are as bad as used...

I purchased a and against my better judgment opted to pick it up (I don't own a truck and my husband was unable to assist since he had shoulder surgery). I know, but we are pretty independent and haven't found much we can't handle. Plus, it would save us $95. So, we drive to the warehouse, load the merchandise into our Sorrento...

My husband calls this place "SKANKS!" I completely understand why they have a D with the BBB!!! We spent $5,000 CASH with them on , including a $2,000 . We would have to pick up 1 piece at a time sine it never came in together & each piece had a flaw! We had to go back and forth for 3 months until we finally got all our pieces...! Not once did we...

i purchased a had to be spec ordered because they didnt have color in . randy promised del by jan 14th. checked with randy dec 23rd said would be in jboro store on jan 4th. talked with him jan 4th now he said by jan 18th. when i told him that was not what he agreed to and called him a lier he said sue me. i was not getting my...