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Hanks Fine Furniture is a leading family-owned American furniture retailer. The company was established in 1981 by Hank Browne. At the present time, it operates 16 stores in 5 US states. Clients are... offered a huge selection of sofas, loveseats, chairs, beds, tables and a like. Among the famous brands of the company are Thomasville, Hooker, Lexington, Schnadig, Bernhardt, Kincaid, and Henredon. These brand collections are available at all the company's showrooms, with the possibility of ordering full product lines directly from the manufacturer. All orders are carried out within 4-6 weeks depending on the size and complexity of work. Hanks Fine Furniture offers several financing plans which allow to purchase immediately from any of the company's showrooms. Show more
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I bought a couch at the Springfield location. First week couch started to make a popping noise every time someone sat on it. Call the store to let them know, they went thru process of getting hold of manufacture. 3 months later got someone out to fix, still was making noise! Thought ok maybe this is the best it will get. 8 months later cushions are flat arm making a popping noise. Call store to...
I was employed by Hank's Fine Furniture. After being severely inured there, my manager, Chance Jobe said it was not covered under Worker's Comp and they could not get me a doctor. He conveyed to me that I was on my own. He spoke for owner, Hank Browne, who owns many stores across the country. I was finally able to file a claim and get medical treatment, but after I refused to sign a document...
Me and my 2 daughter's walked in Hank's in Springfield, MO around 3:30pm on Saturday 11-16-13 so we could check on a delivery for a sofa my daughter had already previously purchased and had her receipt for, she was just checking to see when and how much it would cost for the delivery? While on the way to the customer service counter in the back we stopped on the way checking out different beds...
Less than 6 months ago I purchase the Winter Park collection bedroom set for my 10-year-old daughter. One evening approximately one month ago, when she was getting into her full size bed the wooden rail (glued to the frame) collapsed. The materials are of poor quality and construction. I contacted the store to advise them of my issue. It was not addressed, therefore I went into the store...
I went to Hanks Fine Furniture today in Texarkana, Texas and purchased what I was told by the saleman, a chair that was leather and by Thomasville furniture. It was located in the gallery next to Paula Dean's furniture and other fine furniture. I was told it was missing the ottoman and they could not get another one. The price was $579.00 tax included "a special" he said. After getting this...
For the second time I have gotten a piece of garbage called a divan recliner from Hank's. The first time I was given a in store credit but had to fight to get the warranty transferred now I have needed to file another repair request on the replacement divan recliners as it is also garbage and have gotten the same run around this time, in store credit and no warranty transfer. I frankly think a...
We purchased a sectional, recliner, and ottoman from Hanks and was told by the salesperson, Adam that it was 100% leather including the backs and sides of each piece. He also stood on the furniture and told us it had a lifetime warranty on each piece. About 6 months ago we started noticing peeling, fraying, and exposed backing once the material fell off. We went to the store, talked to Adam and...
promised delivery in morning but showed up at 1:45 PM causing me to miss appointment, promised to move out bed and replace with new purchases, refused to do; since at age 65, could not do it and did not want new furniture if they would not move, I tried to cancel and was told I had to pay $500 to cancel (restocking fee). I had to pay someone to move furniture Do not shop in Panama City at...
about 6 months ago we purchased around $4000 worth of furniture from Hanks and our salesman kept saying, don't worry, if something happens the $300 repair plan will fix any accidents that happen due to your 2-yr old. This was a blatant lie. A cat knocked a cup of water over on the coffee table, and the surface developed bubbles, not covered. A hallmark card with completely "safe, invisible"...
When in Hanks fine furniture in Pensacola Florida we were looking at a bed headsets. When we physically showed the salesperson which one we wanted then he puts the information in incorrectly in the system. Then the manager says that he was putting it in properly and we went from $500 to 1400 dollars. When we started to walk over to the bed to ask why there was a huge difference in price I...
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