Please try to contact Guthy Renker Customer Service directly prior to posting any complaints on this site.
Industry: Cosmetics and ToiletriesGuthy Renker social reviews and reports. Join community by posting your own comments or complaints.
Guthy Renker is known as one of the largest direct response televisions in the world. It was established in 1988 by Bill Guthy and Greg Renker. Originally the company was meant to be as a television d...irect marketer. Later Guthy Renker has developed into a company that deals in the field of broadcast television, internet, telemarketing, retail channels. The company has their own ten commandments, which, to name but a few, include such: you have to take the risk, be good to your competitors, be open for a change, and build the companys brand all the time. The company truly sticks to these principles that is why they are successful in what they do. Show more
Had an experience with Guthy Renker? Submit review ›
Confirmed they received my return. Repeated calls regarding status of my refund. Same story each time: you'll see the credit within 5 days. 3 months later and no credit/refund and a new story: they claim they have no record they ever charged me in the first place! Go to amex: they say they can't help me because I didn't submit complaint within 60 days!! I'm screwed out of my money and I'm...
Have been receiving shipment of WEN since 2012. The latest shipment was sent but I never received it. I called Guthy Renker to find out where was my order and they informed me that it was shipped via UPS then UPS gives it to the post office to deliver. The rep gave me the UPS tracking # and told me to track it. I believe Guthy Renker is the shipper so they should be tracking my delivery not...
i'm from New Zealand and I ordered some for my Daughter back in early December 2013, was told it would be here within 15 working days. Didn't arrive by mid Jan so I phoned them, turns out they had a totally wrong address, they say they will send out another one, meanwhile they have sent no 2 set out automatically to the wrong address also & I get charged, ring again, they refund me & I...
I placed an order and found out within hours of making the purchase that I didn't need it. It took 3 hours for me a receive an order confirmation email and even longer to connect with someone that was able to at least time me what I needed to do. The system kept telling me that the phone system wasn't working. I sent an email to the given customer service email address only to find that the email...
After buying several 3 steps of proactive for my son I decided to cancel as they wouldn't sell me just the one off product. I was able to ocassionaly buy from a shopping centre kiosk. I recently received a letter and phone call from Black Collection Services as I apparently owed $35.98. GR made no attempt to call or contact me in any way to resolve the credit card issue (which there shouldn't...
I order product for my niece and it came to me not her. So she hasn't even try it out yet and the next month I am getting charge for product don't have or getting prodcut being process to send out. What happen to trying it out for 30 days and I don't not want more it wasn't for me and I didn't have the money for more. I ask them to cancel but I can't get my money till I send prodcut back which I...
I purchased (I thought) a one month supply of Wen. First, It took forever to get to me. It didn't work for my hair type, so I gave it to my friend who had recommended I try it. While looking on my bank acct on line I noticed a pending charge for $48 from Wen. When I contacted customer service I was told it is on an automatic renewal program that sends you new product every month whether you want...
I worked customer service for the Guthy renker company for a short time and have some comments and advice I would like to share with the customers that utilize this site. Before I share anything I would first like to say that being rude to the reps will get you know where and that although I fully understand this company is not always truthful and what they claim to be, the customer reps are not...
I order a one time order of Dr. Perricone ,product # 100172 ,Qty. 1, for $55.90 only. This was a one time order and was paid in full at time of order with my visa card...Now i'm receiving delinquent payment due statements.on at order. Please take care of this now. I don't own your company anything...DON"T SENT ME ANYMORE due notices.....ect ect ect ect ect ect ect ect ect ect ect ect ect.ect ect...
I ordered proactive for my son. The billed my card. Then they sent another kit automatically, and I was billed again. And again the next month. I called to find out why and it's because they aren't clear on the fact that the $34 is a monthly fee, and they sent a 90 day supply. So at the end of the 90-days, I cancelled. I also cancelled the orders of the free gift they sent, that ended up...
Showing 1-10 of 293 complaints
Companies similar to Guthy Renker
- Wen Haircare
- Meaningful Beauty
- DEAD SEA BEAUTY KIT
- Luminess Airbrush
- Proactiv Solution
- Loreal Paris
- Chaz Dean
- LOreal USA
- BH Cosmetics
- Mary Kay
- Scentura Creations
- Julep Maven