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Guardsman - Guardsman Furniture Protection Plan RIP OFF

CompanyGuardsman
Product / ServiceGuardsman Furniture Protection Plan
Location Charlotte, North Carolina
Category Finances
Views628
Monetary Loss
$250
 

Do not fall for the sales pitch to buy the Guardsman Furniture Plan.They do NOT cover damages.

First, must call and submit claim over phone, then form mailed to home to complete, then mail back to Guardsman. This took several weeks. Then claim denied because of "unknown" type stain. Guardsman list every stain known to man, to get you to bite, however I was not exactly sure what had stained my furniture.

I was honest and got denied coverage. Do not cover "unknown" stains. Also made mistake and put incorrect date, but since I signed form, that was too bad.

Felt like I was in court.DO NOT BUY THIS SERVICE.. 30ab371

 
 
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Another Screwed Gaurdsman and Another Screwed Gaurdsman and
Mar 05  from Chicago, Illinois
Wont cover becuase I waited more than 5 days to put in claim.
Funny when I called with first issues last year (March 2012) the Girl (Customer Service Rep...told me it was minor issue and if I could live with it I had an additional 2 years on warranty ...just wait for big issue or she could put in claim now. So I made the mistake of dealing with broke cup holder and ripped sectional divider. Put tape on rip to prevent it from getting worse..since then, both cables broke on armless recliners and other 3 cup holders have either broke or started to break...so NOW when I call to submit claim and get all fixed at once..they pulled this is covered cause you didnt claim it within 5 days of occurance. BS technicallity they are using when their own CS rep told me I was better off to wait cause I could only put in a request one time on 5 ears. Now they are saying thats not true I could use as many times as things happen in the 5 years.

they cant keep their story straight and now they are screwing me cause I was honest about dates of occurances as well.

Well onto BBB and Credit Card company to fight Guardsman as well as smear their God awful name ....its companies like this who screw hard working people out of their hard earned money and continue to make money for doing absolutely NOTHING for it.

Well I'm not going to let this go unresolved...TRUST ME!

I hope that anyone finds this THINKS TWICE and REALLY HARD about... Show more
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Don'tbuyGuardsman'sPlan Don'tbuyGuardsman'sPlan
Feb 20  from Los Angeles, California
Guardsman is a rip off. Their plan has a condition where you have to report a problem within five days of damage which I didn't know. There are probably many other conditions for them to weasle out of coverage. I'm out $200 and will never buy their protection plan again. This is also due to their unwillingness to work with the customer. One-ten, I give them a zero in cusotmer support
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ankedia ankedia
Feb 20  from Hillsborough, New Jersey
Guardsman furniture people are cheaters. I bought my sofa from Bobs discount furniture, bought protection plan and it got ripped off in 4 years. Made multiple phone calls, they never return phone call. Even when you contact , they put you on hold for many minutes. I'm calling BBB now.
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marlo marlo
Feb 04  from Germantown, Maryland
Totally agree that this 'protection policy' is a RIP-OFF. Has anyone every gotten them to honor the policy and pay a claim or repair damage? I am going to let the furniture store who sold me the 'protection' know about their practices and tell them that I will never do business with them again if they continue to peddle this useless piece of paper to their customers.
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Magnet Magnet
Dec 14, 2012 
Valspar investor relations owns Guardsman. Gary E Hendrickson is the Board Chairman & CEO.
E-mail address is mmolitor@valspar.com

Contact them!!!!!
Reply
DISAPPOINTED FROM NJ DISAPPOINTED FROM NJ
Nov 13, 2012 
I purchased a 5yr plan. I have filled two warranty requests. To put it simply they make as difficult as possible. Some of people are nice, most are not. DO NOT BUY THIS PLAN! It is really not usable in the real world. Save your 500 dollars! It is not worth the hassle of dealing with a company that really does not want to work with you!
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THIS GUY THIS GUY
Oct 09, 2012 
TOTAL RIP OFF DENIED MY CLAIM BECAUSE I DIDN'T GET THE FORMS WITHIN THE 10 DAY TIMELINE. WORST CUSTOMER SERVICE EVER!!! EVERYONE REPORT TO THE BETTER BUSINESS BUREU. LETS START A CLASS ACTION LAW SUIT !!! THIS COMPANY NEEDS TO PAY FOR THEIR LIES. WE NEED QUALITY COMPANIES IN AMERICA NOT LIARS AND CHEATS!
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GT Giles GT Giles
Sep 27, 2012 
A TOTAL waste of money. Don't fall for it...
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Very impressed with their serv Very impressed with their serv
Sep 15, 2012 
I have to add my 2 cents. I just finished dealing with Guardsman, and must say how impressed and pleased I am with their service.

About 2 months ago I punctured a hole with my stiletto heel in my leather couch, which I bought over 2 years ago, and insured with Guardsman. Once I noticed the hole, I immediately filed a claim with Guardsman (about a day after it happened). Two weeks later, I was contacted by a technician and scheduled repair appointment. He spent over an hour trying to fix it, but could not, and promised to escalate the claim to the next level. About 3 weeks went by, and I finally called Guardsman to check on the status. By that point I thought they were trying to let the claim die, slowly and quietly. Alas, I was wrong: Guardsman claims specialist told me that since they can't fix it, they can either send me a check for $450, and I can try to find a local tech to fix it. Or, they can replace the couch with an identical new one. I picked the second option, of course. 3 days later, furniture store delivered a brand new couch.

Like any other insurance policy, in order to get it to work, we have to follow the guidelines exactly, and then the company would not be able to deny us.

I woud recommend Guardsman anytime.
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Al Al
Feb 09  from Tampa, Florida
I think youwork for the company. Too many complaits here. I will not buy a protection plan.
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CthruU CthruU
4 hours ago 
sounds too easy to be true for guardsmans bad reputation
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James from ATlanta James from ATlanta
Jul 24, 2012 
Rip-off. They do not cover odor issues. If it is a stain, they claim they will fix it. After a pet got sick on our couch they said it was an odor issue and that is not covered.
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Sandy from Wisconsin Sandy from Wisconsin
Jul 19, 2012 
I am embarrassed we bought the Guardsman Plan for our dining room chair seats and stools. We paid a lot of money for this, only to have stains the first time we used the set. I expected the fabric to be like Scotch-guard. OMG, everything just soaked in and was very difficult to remove. When I called Guardsman, the person said she would email 3 forms to me, which I never received. Ugh. When I read what others have gone through to make a claim, I am really upset that Furnitureland South even promotes the product. Guardsman should stick to their hardwood furniture polish.
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Theresa Morris Theresa Morris
Jul 18, 2012 
I am so angry, embarrassed to be taken with such a scam on Guardsman.. I purchased a sleeper sofa in 2009 from Ashley's Furniture. Bought the 5 year plan, I realize now that the plan don't cover anything for the $900.00 sleeper sofa .I done everything that I had to do with their claims..Just to be told that policy doesn't cover the bed frame fabric or springs...I feel that this insurance shouldn't be sold as it is a RIP off...
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snapper snapper
Jul 18, 2012 
Totally agree!! what a rip off.Bought my five yr plan at ASHLEY in Tampa, Fl. They will only repair damages that the consumer can fix themself with a QTIP and a paint..The slit...the just put putty, and it looks ugly and made my furniture so ugly..they said SCRATCHES, regardless how it happened is not covered, spoke with several managers and they all said different things, and yes they are rude!...the one who assesed didn't even want to listen , he just kept on talking and tried to finished the conversation as fast as he can!
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Tony-Frisco TX Tony-Frisco TX
Jun 16, 2012 
We just went through the exact same situation as Ashley-Huntsville AL with our Havertys purchased Tempurpedic mattress pad basically disintegrating after washing.

Sounds like we got the exact same letter from Guardsman as she did. Lesson learned.
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P O'd Military Member P O'd Military Member
Jun 11, 2012 
I purchased the 5 year extended warranty for a reclining love seat. The pull handle cable snapped off after 1 year. I called to ask about the claim process and what is needed to (copy of receipts, pictures, etc.) make a claim, the representative instructed that the online process would be the fastest to get a response. I was unaware that you had to complete the entire process online and mail in the form within 5 days. We had some other issues that took higher precedence such as dealing with our home robbery, damage to the house from a tropical storm, etc. So the final completion of the claim was completed 4 months after my call for information due to the fact it was not as important as other issues. I was unaware that Guardsman started the 5-day countdown at the first phone call. Last week a Guardsman representative called to let me know that the claim was denied due to the time it took to complete the claim. I asked if the rep was joking and she merely replied, “It is in the policy you signed, and we are following the policy”. I asked if I had been deployed, (I am active duty Air Force), and my wife would be alone until my return would make a change to their decision, the representative only if the policy would allow it. Needless to say, this company is nothing but a rip off if you do not do what they say, when they say, and how they say your claim will be denied with no exceptions. Has anyone gone to the BBB or the Department of Insurance regarding Guardsman... Show more
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Disappointed Consumer Disappointed Consumer
Jun 11, 2012 
I bought an extra 5 year warranty on our furniture. The Guardsman company will not uphold the warranty because 1) we took more than 30 to gather all of our information on the problem and warranty info and 2) because they do not cover seam separation in fabric seam due to "quality not good" - so because they feel the Ashley furniture quality is not good, Guardsman is not upholding their end of the contract? Why did we waste the time to purchase. Very disappointed in the customer service and in the overall process.
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rascal rascal
Apr 13, 2012 
Its a waste of money obviously. But the customer service people are so rude uneducated lying con artists who refuse to give you a corporate number. I can live with the fact that I wasted hard earned money- but I refuse to let the horrible way they treat people go. It is my mission to put them out of business. I am retired and have a lot of time on my hands- I will be going to retailers who sell this worthless *** and eduacated the business and any consumers on the scam
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Adams Adams
Mar 22, 2012 
Biggest headache and rip off ever. My claim is being ignored because after all the forms were submitted they wanted photos. It is hard to capture scratches in leather in a photos. The rep wants me to get a "better" camera. ARE YOU KIDDING? How about sending a technician out to visually look at the problesm? I could have paid to have it fixed if I did not waste my money on this plan.
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