When I purchased my couch from Jerome's Furniture in Murrieta, Ca. and they pitched me a line that if I paid extra for the Guardsman furniture insurance my couch would be covered for any damages to include accidental scratching by my pets which is obviously false. Obviously this company must be getting some kind of kick-backs because they were pushing the...

• Guardsman furniture insurance
• better business burea
• accidental scratching

You don't have to read the other reviews to find this out. They do anything they can to weasel out of their obligations. I was lied to about what they cover. Their response was to review the tapes of conversation, but then said even if they found out an employee had lied they wouldn't honor the service agreement. When I purchased the plan I specifically asked about pet...

• pet scratches
• service agreement

My Cushion. On one arm of my sofa fell in this sofa no one sits on due to my family using our family room all the time we may have use the sofa 6 mo and they said its not covered !!!! I don't have lil kids who sits on the arm well we don't and this pice of *** is falling apart. I got this sofa from Lenders. In Cerritos ca and paid well over 1200 on this and now it's...

• Time
• The Time
• Paisley Park Records

This company has so many rules to filing a claim it is perfectly clear that they have no intention of ever fixing anything. I have a 5 year that is only good within 5 days of the incident. I did not know the exact date of the incident so I guessed Wrong I should have lied and said it was the same day or yesterday and I would have been alright. If you purchase a protection plan for...

• Customer
• Good
• Supply chain management terms

We had the same experience as all of you. My case got denied because they saying they called me and left a voice mail and I did not respond in ten days. After I mailed all the document and info before ten days. They said they just had a question regarding my case and I did not respond in ten days. I did not receive any call or text or email or letter from them.when I called the...

• Question
• Answer
• Mail

I recently purchased furniture from Havertys and Guardsman protection was recommended, but your comments have caused me to have second thoughts. However, I still need protection for my furniture and would like to know what protection solvents have those disgruntled customers found to work. For example, Havertys have recommended Guardsman protective spray.....can I...

• Cognition
• Critical thinking
• 1995 singles

I have filed 2 claims successfully with Guardsman, even though it took a couple of months to process the paperwork they require and wait for them to decide to send someone out. I recently reported that a wooden support board on my rocker/recliner had broken and the chair would not stay folded. They declined it stating "the required reporting timeframe for the stain or damage has not been met...

• 2007 albums
• 2009 singles
• 2006 albums

I bought my guardsman coverage and after jumping threw all there hoops. I had to wait 2 weeks for a service tec to drive from Maine, he took 2 pic and left. When I call I was informed since I moved they could not fix or replace my chaise. I explained to the lady they was an Ashley's only 45mins away. She told me it don't matter, I should have read my...

• Bank
• 1979 albums

Guess I'm another unfortunate victim of the scamming company. I purchased the protect-a-bed through Nebraska Furniture Mart, which then uses Guardsman, to carry out their warranty of the product. The damage occured on the protect-a-bed in October of 2012, but I was pregnant with serious complications at the time, that I missed my 10 day window to return the service request form back to them...

• Replacement
• Replacements
• The Damage

We paid for the Guardsman's coverage for our furniture. The lift in the recliner chair broke. Because we did not report the break within 14 days they denied fixing the chair. Apprarently from the other complaints this is a frequent problem. We just bought two rooms of new furniture and I am canceling the Guardman's coverage on my new pieces. It's a big ripoff. ...

• Recliner
• Chair
• Service of process