We recently bought nearly $7,000 worth of tools from Grizzly!.com for our wood shop in Los Angeles'.When we purchased the tools they took the money out of our bank account twice which left us $7,000 in the hole until it was returned 4 days later:.
Than when the tools arrived, one of the machines, a 15" Planer worked for 15 minutes than stopped".
I called Grizzly and waited 2 days for a Supervisor to call me back, which never happened'. I had to call a machine tech to come look at the machine and diagnose the problem which turned out to be a bad motor.. That service cost me $250 out of pocket which Grizzly "does not cover" although every other competitor does especially on a brand new machine ".
I called Grizzly back again and after 30 minutes of nearly yelling at the service agent who told me there were none available, finally I was given a Supervisor who told me that they could send me out a new motor, but the cost to install it, another $300 plus would be my responsibility".Than 20 minutes later he called me back and told me they did not have any more of those motors to send and that I would have to send the machine back to Washington State and be refunded, and although they would cover the return shipping, I was responsible for packing the machine as it was shipped and after they looked at it they would decide on a refund.