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Greentree Servicing - Worst company I've dealt with in a long time.

  • by   Feb 08
  • Review #: 382748
CompanyGreentree Servicing
Category Loans and Mortgages
Views154
Monetary Loss
$1320
 
Update added by user Mar 11
Update on 3/11 - They stonewalled getting my payoff information which resulted in the delay of closing the refinanced loan (it did not get there on the Monday that they promised -- took an additional three days of calling). Payoff information was more or less correct once I got it. When they posted the payoff to my account, there was no notification of how they applied it. According to my calculations and the limited amount of data that I could get from them, I overpaid by about $60. They have not yet refunded that amount to me, nor have I gotten my escrow money back nor will they confirm how they applied the amount I sent. Customer service is still non-existent. They have 30 days to return the escrow money and the overpayment, and to release the lien on my house, all which will be due on Mar 28th. The saga continues.....
 
Original review posted by user Feb 08

Like others, my mortgage was sold to Greentree from GMAC.On Jan 30, I received a letter telling me that my Feb 1st payment should go to Greentree -- I had already initiated a payment to GMAC electronically, but fortunately I was able to stop that!.

I called Greentree to see about getting the payment to them and they would not even talk to me until the 1st (the day the payment was due)". I sent my payment overnight, proof of delivery required, to arrive on the 1st, which it did'. The check was cashed on the 4th:. As of this writing, they still have not updated their system to reflect the received payment and it shows that my account is now overdue:.

Repeated calls to the company are fruitless -- according to them, it could take up to 15 days to update their system, due to the transfer of information from GMAC and 'thats the way their system works'.. So I'm refinancing - but they have stonewalled on getting a payoff letter to the bank".

After repeated calls from both me and my banker, they have indicated that they will have the payoff letter to the bank on the day of closing (Monday)..I'll be surprised if the payoff amount is correct. 30b35c9

 
 
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KTKD KTKD
Mar 12  from Allendale, Michigan
Can you share what phone number you are calling to get the payoff info?

I'm in a similar position as you. Loan recently sold to GT, so I'm refinancing with a different lender. I'm out of underwriting (in a blazing 4 days!), and just need to have them send the payoff letter to my new lender, but I have no idea how to get this info. Did you just call the standard 800 customer service number?
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LisaS13 LisaS13
Mar 13  from Tucker, Georgia
Yes, I called the regular number 1.800.643.0202, however I quit 'following instructions' about entering my account number etc. and just kept pushing whichever option seemed to go to customer service. It was a lot quicker.

Also, I don't know if this was what actually got them to do the payoff letter or not, but in my last call to them I told them that I would be calling every 2 hours until I had confirmation that my bank had received the letter (I had been calling every day or every other day). According to the rep that I spoke with last, they put the letters in the 'fax queue' and it can take up to one hour after they request for it to actually go through; that's why I gave them two hours.

Good luck.
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AKB AKB
Feb 13  from Costa Mesa, California
I also was switched to Greentree there are a terrible customer service organization and unfortunately for us they do this purposefully. If you are unhappy with their service and refinance to a different lender they get the loan amount paid in full without worry of default or loan servicing. If you stick with them and continue to make online payments there website is terrible and you get charged 12.00 a transaction. It almost serves them better to have poor customer service. What a terrible situation...
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melissa melissa
Feb 10  from Cleveland, Ohio
Mine was also sent to Green Tree but I have not received anything from them. I called and when I entered my info I could not get any info. Same for the web site. I loved GMAC and I am not in a position that I can refinance. But I might try as soon as I can.
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Shays2 Shays2
Feb 08  from Spokane, Washington
I was also with GMAC. I have been trying to get on GT Servicing's website to make my mortgage payment and it is never avaialable. Does anyone know a physical address I can send my payment to. I have a PO Box# for them, but I would rather send the payment via UPS to a physical address for tracking purposes. I sure hope this doesn't become the nightmare that it is starting out to be.
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Jen Jen
Feb 11  from New Orleans, Louisiana
I have tried 4 times as well. Just sent a note to them. Ended up paying by phone and got cahrged $12. I am reading these notes and see lots of problems ahead....such a shame as GMAC was quite good.
Reply
FrankTalk1 FrankTalk1
Feb 11  from Twin Cities, Minnesota
You should have received a welcome letter from Green Tree Servicing LLC, and there is a payment coupon and envelope enclosed for your first payment. You will not be assessed a late fee if your payment is delayed during the servicing transfer process. The mailing address for a paper check is:
Green Tree Payment Processing
PO Box 94710
Palatine, IL 60094-4710

You can set up an ACH (automated clearing house) payment with Green Tree on their web site, gtservicing.com, or by calling the customer service line at 800.643.0202. If you prefer to set up a recurring monthly mortgage payment on your own, you should be able to do so through your financial institution's online bill payment system.

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Liz Liz
Feb 11 
No welcome letter -- no payment coupon. Can't get on the website. Customer service line gives me the runaround.
robres robres
Feb 18  from Fontana, California
What type of shady company charges $12 for an online payment? $12 to pay by phone? Delays auto payments by as much as a week?

What kind of company still wants its customers to pay by snail mail and checks( that I'm VERY certain will be received late so I can be charged a late fee)

I'll tell you what kind of company. A company that is not a banking institution and only wants its customers to refinance and pay off the loan that they probably bought cheap.

I will be paying my bill by Bank of America's Bill Pay so there is proof of the date of mailing (for FREE) until I can refi with a real banking institution, preferably a credit union!!

IW IW
Feb 08  from Sequim, Washington
My loan, originally with USAA and subsequently sold to GMAC, was also just transferred to Greentree Servicimg. My payment has always been withdrawn from a credit union checking account electronically (set up with USAA and continued by GMAC). This month it has not yet been deducted. I called USAA who referred me to Greentree. I tried calling Greentree with the same result as the above person, then I called GMAC and talked to a very nice lady. She said for 60 days GT is not allowed to charge late fees, but that it will take them about 15 days to set everything up. Apparently, they received a very large number of loans from GMAC all at once (GMAC is in bankruptcy). I will be patient and wait another week, before I panic. I will definitely refinance as soon as possible.
Reply
Jen Jen
Feb 08  from Fort Lauderdale, Florida
I also heard the same thing about the 60 days. However I received a late notie from them almost right away. I am also trying to be patient, however...they seem to be behins. According to RESPA Law they cannot mark you late until after the 60 day period, AND they have to solve any disputes within that 60 day period as well. That being said, it is still un=nerving to get those letters.
Reply
Lisas13 Lisas13
Feb 11 
RESPA also says that they are to give you 14 days notice before your first payment is due.
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