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Great Clips - Very unhappy

  • by   Jan 28
  • Review #: 379656
CompanyGreat Clips
Product / ServiceGreat Clips
Category Beauty Centers and Spas
Views101
Monetary Loss
$29
 

On Saturday,Jan.26,2013,for the first time I went to Great Clips, Snyder Square Shopping Ctr. Hatfield,Pa. 19440, I asked stylist Katie for a cut,wash and blow dry and curling iron,asked her not to cut my hair to short especially on the top and sides, just around ears and the back could be a little shorter, after cut and wash,blow dry she tried to use a curling iron but had no luck with it, I told her I would do it at home,paid for the service,left,came home looked in the mirror and cried, I don't want to go out, I can't curl it too well it is so uneven,the sides are so short, I look like a man, I have never had a hair cut like this my whole life, I'm 71 yrs.old. 38b0217

 
 
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great clips staff  -m Asssista great clips staff -m Asssista
Feb 01 
Dear very Unhappy, I am sorry to hear of your experience, I am new to great clips but have 20 years experience in the feild. I am currently a stylist and assistant manager. In the salon i am in we handle situations like yours from time to time. Are you aware that our work is a 100% gaurenteed, The managers re- do the hair of those who complain. I would suggest youn all the manager and have them take a look at your hair, and if possible even it out or ask for a full refund. If it is as bad as you explained then they may do it, The managers are experienced. Try not to let this upset you more, remember it takes a little bit to grow out but it is only temporary, take care :)
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