We purchased a used travel trailer from General RV and although it was more than I had planned to spend, it offered a lot of things that were an improvement over our first one and it was 13 years newer. The sales rep after making the deal started blowing me off over things that I would bring up. We took it out for our first trip and fired up the furnace only to...

Had to return for repairs to a used unit that was to be complteted prior to pick up. Unit was not completed on Thursday as promissed and brouhgt back to my house at 10:00 on sat. Was planing to due a weekend road trip but did not have it back on time. The coach was damaged when in repair and was not brought to my attention. This repair needs to be completed to...

• removable type stickers
• weekend road trip
• used unit

I bought a new RV from General RV. Within the first 4-5 months of purchasing the RV, the battery died and one of the hose connections for the propane tanks started leaking. I made an appointment and took it to the dealer to have them fix these defects. The first strike was no one showing up to open the gate to their lot until 40 minutes after my appointment. After their...

• Natural gas
• Valve

When you begin the process of looking for a new vehicle you expect a certain level of high pressure sales. I can deal with that. We got that and more at General RV in Orange Park Florida. What is not expected is misleading and cohersive tactics with specific intent to deceive. We attempted to obtain financing on an RV. I was told that I did not qualify for the terms we had agreed to. ...

My family and I love to camp, and I felt it was time to upgrade from the pop-up. Dave Gilletine at GENERAL RV answered the phone Monday, March 18 and became my salesman. I was very upfront with the money I had available to put down ($1500) and for monthly payments. He assured me he had just the trailer for me and could meet my monetary needs. I proceeded to travel the 1.5 hours to his store that...

• Money
• Payment
• 1

Purchased used 2004 class c motorhome - lot's of pressure to close the deal - was told they prep the unit prior to delivery-upon picking up unit noticed rubber hanging down from front slide out=told it was nothing"they all do that"-took unit home-found both wiring harness's ripped out in slideout-rv battery dry-genset oil low-what I got was a 795.00 wash &...

• Recreational vehicle
• The Unit
• Vacuum

My wife and I purchased a 2004 fifth wheel at General RV. Never had one before. We trusted our sales personnel to make sure it was safe and they stated that they do a complete inspection on it. Next I was checking the tires and they were a load range "D" very under rated for the weight of the trailer. When I called the sales manager he said they do not inspect...

• Automobile
• Sales
• Inspection

Called General RV regarding a advertised 2012 Expedition only to find out that a gentleman had put a large deposit on the unit-we were told it was sold. When asking about another unit that was advertised online we were told that anything with an IT in front of the stock number was also sold. All of these units still show as available to the consumer on their web site. This company...

• web site
• large deposit
• General RV

We purchased a 2013 Coachman Class A Mirada RV in August of this year. To our suprise, when we got it home there were many problems with the RV. We started a list of everything we felt needed attention. After multiple phone calls with there service department, we finally agreed on a time to bring it in for repairs. They told us we would have to leave it for two weeks! We...

• service rep
• phone calls

I had a leak develop in a hydraulic line that controls the slides on my Heartland Bighorn 5th wheel. I have the Interstate Star RV Diamond extended warranty on the unit and according my contract it covered hydraulic lines. The write up person at General RV Mt Clemens contacted the warranty people he did not have a clue what he was talking about and stated that the lines were...

• General RV
• Interstate Star RV
• hydraulic lines